Customer Success Specialist

As a Customer Success Specialist, your job is to make sure we are meeting and/or exceeding customer’s expectations with our products and solutions. You will develop an in-depth understanding of clients and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue.

You will help craft the Fluke's customer success strategy, by building strong relationships with Fluke customers and collaborating with cross-functional teams internally to deliver excellent customer experiences. Fluke provides you with the flexibility you need so you can excel and grow in the best way possible. 

Our Customer Success team of specialists is very dynamic and international. We pride ourselves on having an open, honest, fun and inclusive environment in which negative competition has no place. Team members will always share their best practices with each other and work as a unified team.

Responsabilities:

• Contact Fluke customers that have recently purchase a care plan, establishing a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectations with our products 
• Leverage trusted relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue. 
• Developing success plans for customers that outline their critical success and growth factors 
• Work with all levels of the organization internally and partners externally 
• Perform other related duties as assigned. 
• Collaborate, problem solve, and/or strategize with your team.

Experience:

• Bachelor Degree ( Business field preferred)
• Min. 1 year experience in a business to business (B2B) environment in the professional industry.
• Strong working knowledge of Microsoft Word, Excel, Teams and Outlook.
• Previous experience with CRM. 

Personal Skills:

• Required primary language skills: fluency in English and another European language (either French, German or Dutch)
• Exceptional interpersonal, communication and writing skills are required to interact with customers, other employees, and management; requires the ability to anticipate and solve problems. 
• Ability to communicate technical information to understand customer’s needs 
• Demonstrated ability to work independently with reasonable supervision. Accountability and personal organization are essential
• Demonstrate both personal integrity and the ability to exercise good judgment. 
• Passionate about using analytical skills to identify problems, find solutions, and improve relationships
• Energy and drive with the ability to adjust in a fast-paced environment  

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].