Company: Petra Brands
Location: Remote
Employment Type: Full-Time
About Petra Brands
Petra Brands is building the next generation of consumer brands—distinct, design-forward, and engineered for scale. Our portfolio includes fast-growing names like House of Party, Roofus, Luna Naturals, and Fomin, spanning categories from party supplies and pet care to wellness and personal care. We take pride in combining trend-driven creativity with operational excellence across all our channels—retail, DTC, and wholesale.
We’re looking for a Customer Success and Operations Specialist to join our growing team. In this role, you’ll play a key part in supporting our Business Development operations — ensuring smooth communication, timely documentation, and excellent customer service. The ideal candidate is organised, proactive, and detail-oriented, with a passion for operational excellence and client satisfaction. You’ll be working remotely, collaborating closely with cross-functional teams to support ongoing projects and daily business activities.
Requirements
- Provide operational and administrative support to the Business Development Lead.
- Manage day-to-day customer service tasks, including responding to customer emails and coordinating resolutions.
- Handle logistics and order management, including document preparation, order tracking, and coordination with vendors or partners.
- Maintain and update data sheets, trackers, and reports as required.
- Download and organize PDFs and relevant documents from portals and ensure accurate record-keeping.
- Assist with paperwork, filings, and submission of documents for ongoing operations and business deals.
- Support cross-functional communication between departments to ensure timely execution of tasks.
- Identify opportunities to improve efficiency in customer service and logistics workflows.
Qualifications
- Bachelor’s degree in Business Administration, Operations, or a related field.
- 1–2 years of experience in operations coordination, customer service, or administrative support, preferably in an e-commerce or B2B environment.
- Strong written and verbal communication skills in English.
- Proficient in Google Workspace or MS Office (Sheets, Docs, Excel).
- Basic understanding of logistics coordination and documentation handling.
- Excellent attention to detail and ability to meet deadlines in a fast-paced setting.
Top Skills
What We Do
Petra Brands is a global brand incubator shaping the next generation of consumer products across beauty, wellness, pet care, party, and lifestyle. We build design-forward, culturally relevant brands that move fast and connect deeply with today’s consumer.
With a presence in five countries, Petra combines in-house design, global manufacturing, and data-driven innovation to bring meaningful, sustainable products to market. Our brands — including House of Party, Roofus, Luna Naturals, Fomin, and Supergoods — are followed by millions, have earned 500M+ views, and are sold in over 15,000 retail doors worldwide.
