Customer Success Specialist

Job Summary:

As a Customer Relationship Specialist, you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and a champion for our brand. Your job ensures our customers have the best experience possible.

Reporting to:    Contact Center Supervisor

Location:     Johnson City, TN (5 days/week onsite)

Responsibilities/Essential Duties:

• Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.
• Ensure the best experience possible, no matter what channel our customers choose to contact us.
• Work alongside sales professionals to deliver a high-end customer experience.
• Take ownership of account interactions from beginning to end.
• Complete thoughtful, personalized responses to a variety of customer request such as:
• General Inquires
• Account Creation
• Pricing
• Product Orders/Returns
• Billing Inquiries
• Payments
• Upselling and Cross selling - Great starting point from which to grow toward a sales career.
• Contribute to the ongoing success of your team by achieving goals and objectives.

Basic Qualifications:

• Associate/Bachelor’s degree, or equivalent work experience.
• 5 years’ experience in a call center/inside sales role.
• The ability to exercise initiative.
• Strong communication skills: oral, written and interpersonal.
• Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.
  

Preferred Qualifications:

• Knowledge of customer service principles and practices.
• A strong understanding of telephony and technology, and not be intimidated by it.
• The ideal candidate must be comfortable working in a fast-paced environment.
  

Company Summary:

Revance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, Revance meets the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments.

What Revance invests in you:

• Competitive Compensation including base salary and annual performance bonus.
• Paid time off, holidays, and floating holidays that can be used whatever you choose.
• Generous healthcare benefits, Employer HSA match, 401k match, wellness discounts and much more.

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.”

Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.