Responsibilities
- Communicate, assist and problem-solve with a wide variety of customers via phone, Zoom, tickets, and chats
- Work with the appropriate internal teams (e.g. engineering, product management, customer success), to solve problems and manage them through to resolution
- Work cross functionally within the company to communicate with all stakeholders in customers' success
- Help curate our support center and chat logic
- Create and maintain relationships with customers to better understand and achieve their needs
- Assist Customer Success Managers in achieving their goals of minimizing churn and increasing expansion.
Requirements
- You demonstrate exceptional patience and interpersonal skills, excelling in customer interactions via phone, Zoom, tickets, and chats.
- You thrive on solving new challenges and take pride in finding effective solutions.
- You are proficient with CRM tools such as Pipedrive, Salesforce, and HubSpot, or you’re a fast learner with a strong desire to master tools like these.
- You embrace continuous learning and seek out opportunities to expand your knowledge and skill set.
- You prefer a dynamic work environment and dislike monotony in your day-to-day tasks.
- You are data-driven, using insights to inform your decision-making and improve outcomes.
- You excel at creating positive and impactful customer interactions at all stages of the customer lifecycle.
- You have a natural aptitude for software and technology, coupled with the ability to research and resolve unfamiliar issues independently.
- Ideally, you hold a bachelor’s degree, though it is not a strict requirement.
- Role Schedule: 6am - 2PM PST (Subject to change)
Benefits and Perks
- Comprehensive medical, dental, and vision insurance
- Unlimited paid time off (PTO), sick leaves, and paid holidays
- A pet-friendly office so your furry friends can be part of your workday
- Complimentary parking in our secure garage
- Opportunities to learn everything there is to know about tech startups and developing your CS skills
- A collaborative, dynamic, and supportive team environment
Top Skills
What We Do
Kixie is the leading sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for Hubspot, Salesforce, Pipedrive and other leading CRMs.
Kixie connects agents to prospects naturally and automatically, reveals valuable insights about conversations and provides truly dependable service. The platform includes the PowerCall dialer & mobile apps, Automations, Analytics and Contact Center.
With Kixie, sales teams have the power to achieve their most ambitious goals. It's better sales, made simple.
Kixie is for sales agents:
We've revolutionized how salespeople engage with prospects, making it automatic and natural. Kixie engages leads when *they* are engaged. In the past, agents simply dialed through a list of numbers, hoping to get someone on the phone.
Those 👏 days 👏 are 👏 gone 👏.
There are more ways to communicate than ever. People are busier than ever. Kixie helps break through the noise and close deals.
Kixie is for sales managers:
With Kixie, sales managers coach and develop stronger teams that close more opportunities. It's a powerful ally.
Kixie helps apply past learning to new deals to ensure agents are communicating the right message at the right time, closing as many opportunities as possible.
Kixie is for business calling & texting:
At its core, Kixie is a world-class Contact Center designed to help sales teams, anywhere, prosper.
Ever heard a sales agent say something like, “If I can just get a lead on the phone, I close the deal nearly every time!” 🤔 The modern sales organization needs more than a dumb dialer. They need an intelligent platform that proactively helps agents connect with leads.
With Kixie agents are always one step ahead — start putting it to work for you in just minutes. Try it free at kixie.com.
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