Job Requisition ID #
Position Overview
The Autodesk Water Infrastructure Customer Success Specialists’ (CSS) sole focus is to successfully manage renewals for small and medium-sized businesses by driving product and process adoption. We do this by helping our customers successfully utilize their Autodesk Water Infrastructure software so they can derive the maximum benefit from their Autodesk investment and... come back for more! The role will partner with the Sales team on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategize on one-to-many many Customer Success Initiatives, drive product enablement and be a resource on how best to leverage Customer Success Resources.
Responsibilities
Promote overall customer satisfaction, product adoption, retention, and renewals
Drive customer renewals by engaging customers to drive usage and adoption of our solutions in the onboard, adopt and renew space so they derive maximum value from their investment in Autodesk Solutions
Identify new opportunities to position long term subscriptions for qualified customers
Develop plans for “at-risk” customers
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs
Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
Identifying opportunities to expand relationships, up-selling/cross-selling new products
Requires an elevated level of influence over the customer lifecycle through renewal
Develop a comprehensive needs assessment for custom training initiatives
Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption
Document all customer opportunities and customer activity in Salesforce & Outreach
Conduct customer quarterly business reviews
Deliver accurate forecasts weekly to ensure our success against plans and targets
Assist team members in sorting out and understanding data discrepancies between sources of information
Host monthly best practice review call. This could be a debrief of a recorded call, reviewing the aspects that worked well or could’ve been improved. Best practices will be documented in a easy to use access repository
Back up support for Renewal Manager
Representative of the CSS team in cross functional meetings; report meeting outcomes to the rest of the team
Coach new hires on best practices. Coach existing team members on call prep and effective meeting management
Product specialization
Minimum Qualifications
3+ years customer success, renewals, and or inside-sales experience (individual contributor role)
Documented track record of success
Experience at a software company
The Ideal Candidate
Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
Have a collaborative and consultative work style, the ability to thrive in a high volume, highly dynamic work environment
Ability to prioritize, multi-task and perform effectively under pressure
Have an elevated level of integrity, self-motivated and driven to high performance
Understanding of customer success principles, approaches and considerations
Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in
Have strong problem-solving abilities and emotional intelligence when establishing trust with people
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
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