Customer Success Specialist

The Customer Success Specialist is responsible for providing support for the key accounts and manage the tiers that support customers on designated programs They will enable excellence and consistency in overall customer support and responsiveness.

General Responsibilities
• Develops strong and effective internal and external relationships
• Participates in development and submittal of customer quotations for assigned tiers following defined process
• Communicates directly with customers on assigned responsibilities and tasks
• Assists with the following activities within the regional sales team related to all accounts: account setup, lead-times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier related items
• Supports the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty and other customer related issues, escalations and discrepancies
Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

SmarterTogether

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

•  As OneSensata, we are working together to make things work together 

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