Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.
Customer Success Specialist
As a customer success specialist, you will be an important part of Definitive Healthcare's Value Delivery team. You'll work with the Customer Success Manager and Analytics Engagement Manager teams to make sure we are providing ongoing value and support to our customers and help ensure their success with our products. You may also be assigned as the relationship owner to some accounts. This role will support customer onboarding, training, customer engagement and other support requirements and you'll be expected to be a proactive customer advocate.
Key Responsibilities
• Provide customer onboarding support and proactive continual education.• Produce Quarterly Business Reports (QBRs) for customers and provide other regular and custom reporting.• Create and maintain a Customer Success Plan that focuses on value delivery.• Monitor and support customer usage, adoption and support continued use of solution portfolio.• Provide administrative support to the Value Delivery Team including project management/administration and data entry.• Be a proactive partner in identifying opportunities for upsell/cross-sell.
What you'll need
• 1-4 years of experience preferably in a customer facing role.• Exceptional attention to detail and a desire to look for and solve problems.• Excellent analytical skills and ability to work with data sets.• Proven success in managing multiple competing priorities.• Exceptional communication skills, and the ability to speak up, share ideas, and solicit feedback.• Microsoft Excel, PowerPoint.
What We Do
We’re a healthcare technology company that provides industry-leading intelligence on the healthcare provider market.
Why do we do it? Because understanding provider landscapes, identifying opportunities, and reaching the right points of contact can be difficult to do in a constantly changing market. But it doesn’t have to be.
Our comprehensive data platform reduces market complexity and streamlines physician and facility insights. Our experienced team is here to help your organization turn those insights into acceleration—whether it’s advancing your go-to-market strategy or closing a new deal.
As a B2B SaaS company, we make healthcare actionable and accessible for our industry partners. How do we do it? We collect proprietary research, secondary research, and third-party data and organize all of this into a searchable, user-friendly platform.
Since 2011, we’ve partnered with 9 of the top 10 pharmaceutical, biotechnology, and medical device companies. In that same period, we’ve also partnered with 7 of the top 10 healthcare IT firms and over 2,500 of the top healthcare providers, healthcare staffing companies, and consulting firms.
Why Work With Us
We will never stop improving the product we’ve worked so hard to develop for our customers. We’re thinking beyond simply providing more information; we’re building a solution designed to help users derive insights so their businesses can operate at a rapid pace. We are a collaborative and high energy environment with tons of opportunity for growth.
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Definitive Healthcare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
