Customer Success Specialist

Customer Support Specialist

Company: South Coast Aquatics
Location: California / Remote 
Job Type: Full-Time / Part-Time
Compensation: $22–$30 per hour, depending on experience and qualifications
Schedule: Flexible scheduling; occasional evenings or weekends may be required during tournaments, registration periods, and special events.
Benefits: Paid time off, professional development opportunities, flexible scheduling where available, and opportunities to contribute to a supportive youth sports community. Additional benefits depend on employment status and company policy.

About South Coast Aquatics

Founded in 1989, South Coast Aquatics is one of California's longest-established water polo clubs. We provide year-round swimming and water polo programs designed to help young athletes develop their skills, build confidence, and embrace sportsmanship.

Serving the Conejo Valley and surrounding communities, our club has supported more than 3,000 athletes and helped develop collegiate water polo players, high school All-Americans, and other accomplished student-athletes. We pride ourselves on fostering a family-oriented environment where athletes are encouraged to reach their full potential both in and out of the water.

Our mission is to develop athletic ability, promote enthusiasm for swimming and water polo, and help young people become responsible, contributing members of society.

Position Overview

South Coast Aquatics is seeking a friendly, organized, and service-oriented Customer Support Specialist to assist athletes, parents, coaches, and prospective members with inquiries and day-to-day administrative support.

The successful candidate will serve as a primary point of contact for customer questions, helping families navigate registration, program schedules, membership information, payments, and club activities. This position requires excellent communication skills, attention to detail, and a genuine interest in supporting youth athletics.

Key Responsibilities

• Respond to inquiries from parents, athletes, and prospective members by email, phone, and other communication channels.
• Provide accurate information about swimming and water polo programs, registration procedures, practice schedules, tournaments, and club events.
• Assist families with registration, account updates, membership questions, and general administrative requests.
• Help resolve customer concerns professionally and escalate complex issues to the appropriate staff members.
• Maintain accurate customer records, correspondence, and support documentation.
• Communicate schedule changes, program announcements, event reminders, and other important updates.
• Coordinate with coaches, administrators, and program coordinators to ensure families receive timely information.
• Assist with tournament coordination, event inquiries, and other club activities as needed.
• Support customer satisfaction by providing courteous, reliable, and consistent service.
• Protect confidential family and athlete information in accordance with applicable privacy requirements and club policies.

Qualifications

• High school diploma or equivalent required; additional education is preferred.
• Previous experience in customer service, administrative support, community programs, or a similar role is an advantage.
• Excellent written and verbal communication skills.
• Strong organizational, time-management, and multitasking abilities.
• Proficiency with email, spreadsheets, word-processing applications, and online communication tools.
• Ability to handle questions and concerns with patience, professionalism, and empathy.
• Strong attention to detail and a commitment to accurate recordkeeping.
• Ability to work independently while collaborating effectively with a team.
• Interest in youth sports, swimming, water polo, or community athletics is highly desirable.

Preferred Qualifications

• Experience working with families, youth sports organizations, schools, or recreational programs.
• Familiarity with online registration systems, membership databases, scheduling tools, or customer relationship management software.
• Experience coordinating sports events, tournaments, or extracurricular activities.
• Ability to communicate effectively with people from diverse backgrounds.

Why Join South Coast Aquatics?

• Contribute to a respected aquatic sports organization with a long-standing community presence.
• Help young athletes develop confidence, discipline, teamwork, and sportsmanship.
• Work alongside individuals who are passionate about youth development and athletic achievement.
• Build valuable customer service, communication, and administrative skills.
• Be part of a welcoming, family-oriented sports community.

South Coast Aquatics is committed to helping athletes see, reach, and achieve their greatest potential—both in and out of the water.