About the Role
As a Customer Success Specialist, you will manage and develop relationships with your own group of international clients and help them get the most value from PRNEWS.IO.
This is a client-facing role with a strong commercial focus. You’ll work closely with customers to understand their needs, support them throughout their campaigns, encourage repeat business and identify opportunities to grow existing customer relationships.
What you’ll do
- Manage and develop relationships with your assigned international clients.
- Build long-term customer relationships through email, calls, messengers and other communication channels.
- Understand clients’ businesses, goals and needs and recommend relevant products and solutions.
- Support customers throughout their campaigns and make sure they have a smooth experience.
- Proactively monitor customer activity, identify potential issues and address them before they become problems.
- Encourage repeat business and identify opportunities for upselling and cross-selling.
- Recommend relevant products, services and promotions based on customer needs.
- Work towards sales, retention and customer growth KPIs.
- Keep customer information, activities and follow-ups accurate in the CRM.
- Collaborate with Sales, Marketing, Customer Support and other teams to improve the customer experience.
- Share customer feedback and insights that can help improve our products and processes.
What we’re looking for
- 2+ years of experience in Sales, Customer Success, Account Management, Customer Support or a similar client-facing role.
- Experience in online advertising, digital marketing, media, SaaS or digital services is a plus.
- Experience working with international clients is an advantage.
- Excellent communication skills and confidence speaking with customers.
- Strong English, both written and spoken. Additional languages are a plus.
- A proactive, commercially minded approach and willingness to take ownership.
- Strong organisational skills and ability to manage multiple clients and priorities.
- Resilience and a calm, professional approach when handling challenging situations.
- Curiosity and willingness to learn about PR, media and digital marketing.
What we offer
- $1,300 base сompensation + the opportunity to earn up to $2,300 in performance-based bonuses once the bonus system is enabled.
- Remote work and flexibility.
- An international team with diverse backgrounds and markets.
- Opportunities to grow across Customer Success and Sales.
- A role with real ownership and direct impact on customer growth.
- Paid annual leave.
- A supportive and collaborative working environment.
Interested in joining PRNEWS.IO?
If you enjoy working with customers, building relationships and combining customer success with commercial thinking, we’d love to hear from you!
Skills Required
- 2+ years of experience in Sales, Customer Success, Account Management, Customer Support, or a similar client-facing role
- Excellent written and spoken communication skills
- Strong written and spoken English
- Proactive, commercially minded approach and willingness to take ownership
- Strong organizational skills and ability to manage multiple clients and priorities
- Resilience and a calm, professional approach when handling challenging situations
- Curiosity and willingness to learn about PR, media, and digital marketing
- Experience in online advertising, digital marketing, media, SaaS, or digital services
- Experience working with international clients
- Additional language skills
What We Do
What is PRNEWS.IO? PRNEWS.IO is the world’s largest marketplace for publishing sponsored content across digital media. Think of it as an Amazon for press mentions, PR, and SEO articles with high-quality backlinks included. PRNEWS.IO allows you to publish articles on over 100,000 media sources in 96 countries. With user-friendly filters, you can easily find the right media that aligns with your target audience, SEO metrics, and budget. Once you find your ideal match, you can get your content published quickly. This all-in-one platform saves you both time and money by consolidating all your PR needs under one roof. No more juggling between comparison tools or dealing with multiple publishers. With PRNEWS.IO, you’re in control of a powerful PR tool that takes you where you need to go, with ease. There's no subscription or long-term commitment required. The platform operates as a marketplace, so you choose what to buy and when. There are no minimum order requirements and no hidden fees. PRNEWS.IO offers multiple payment options to suit your needs: Bank transfer -Credit/debit card -Bitpay -USDT TRC 20 Invoices for any payment method can be found in your account's transaction history. Please note that all prices in the catalog are set by the publishers. PRNEWS.IO adds a 15% service fee on top of publisher costs. This fee covers order processing, workflow management, media database updates, site data aggregation (traffic, SEO, etc.), and access to our technical support. Who writes the content? If you have your copywriters, you’re welcome to use your content but make sure it complies with the publisher’s content requirements listed on each site description. Don’t want to worry about content writing? Simply select the “Writing Services” option for each website, and our professional writers will handle it for you.
