- Manage the end-to-end customer onboarding process and ensure a smooth transition from sales to implementation.
- Understand customer requirements and provide appropriate product guidance and support.
- Conduct product demonstrations, onboarding sessions and user training as required.
- Coordinate with internal teams to resolve customer queries and ensure timely implementation.
- Maintain regular communication with customers and build strong, long-term relationships.
- Track onboarding activities, customer requirements, and implementation milestones.
- Identify customer challenges and proactively provide suitable solutions.
- Follow up with customers to ensure successful product adoption and usage.
- Maintain accurate customer records, reports, and onboarding documentation.
- Handle customer escalations professionally and ensure timely resolution.
- Work closely with Sales, Product, Technical Support, and other teams to improve the overall customer experience.
- 1–3 years of experience in Customer Success, Customer Support, Customer Onboarding, Client Servicing or a similar role.
- Fluent communication in English and Hindi is mandatory.
- Excellent verbal and written communication skills.
- Strong customer-handling and relationship-management skills.
- Good problem-solving and coordination abilities.
- Basic understanding of SaaS/IT products will be an added advantage.
- Ability to conduct customer calls, product demonstrations, and training sessions.
- Comfortable working from the Chennai office.
Skills Required
- 1-3 years of experience in Customer Success, Customer Support, Customer Onboarding, Client Servicing, or a similar role
- Fluent communication in English and Hindi
- Excellent verbal and written communication skills
- Strong customer-handling and relationship-management skills
- Good problem-solving and coordination abilities
- Ability to conduct customer calls, product demonstrations, and training sessions
- Comfortable working from the Chennai office
- Basic understanding of SaaS or IT products
What We Do
SANeForce is a leading provider of cloud-based Sales Force Automation (SFA) Software and Customer Relationship Management (CRM) solutions for the pharmaceutical, healthcare and related industries. Our platform helps organizations streamline field force operations, automate reporting, manage customer interactions, optimize sales activities, and improve overall business productivity. With solutions such as MR Reporting, E-Detailing, Tour Planning, Order Booking, Expense Management, and Analytics, SANeForce enables businesses to make data-driven decisions and achieve better sales performance.
Why Work With Us
SANeForce delivers industry-focused CRM and SFA solutions that help businesses digitize and optimize field operations. Employees get opportunities to work on innovative products, learn new technologies, collaborate with skilled teams, and grow their careers in a supportive, customer-focused, and fast-paced environment.
