Key Responsibilities
Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maerskw
- Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
- Quickly resolve customer challenges by leveraging resources from across the company as needed.
- Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
- Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.
- Timely contract renewals & contract management
- Working closely with front line sales for account planning, goal setting and marketing strategies.
- Communicates service or rate changes to assigned accounts.
- Responsibility to carry out other various sales support tasks and commercial activities from start to finish.
- Assist management with day-to-day needs of the team.
- Assist the team with special projects and training activities.
- Assist the team with reporting activities.
- Assist managers with escalations and disputes.
- Act as back-up for other Senior Customer Success Partners and Customer Success Manager when absent.
- Responsible for escalating situations to management on a timely basis.
- Handling a high-caliber client base of mostly top volume customers.
- Be a strong role-model for “what good looks like” to others on the team
- Actively support implementation of local and global initiatives.
- Drive and support functional transformation efforts.
- Drive commercial actions and awareness within own team and with colleagues across functions and countries.
Accountabilities
- Customer NPS
- Contract Compliance
- Invoice quality
- Sales support task and commercial activities
Consulted About
- Contract management
- Sales Outstanding’s
- Customer Performance
Primary internal stakeholders (key interdependencies)
- Client Managers
- Product managers
- GSC Execution teams
- Finance (invoice quality, dunning, etc.)
Primary external stakeholders
- Customers
Required experience & skills
- Bachelor’s degree in business or related industry preferred
- Minimum 2 years of experience in Sales Support/Customer Support within similar area of expertise
- Account management execution/building customer relationships.
- Commercial knowledge.
- Excellent communication skills.
- Understanding how it solves different customer pains.
- Must be proficient in MS Office programs such as Excel, Word, and Outlook
Parameters for Success (key measures)
Shared
- Customer NPS
- Contract Compliance
- Volume (FFE)
- L&S GP
- Deliver on Sales Outstanding’s
Individual
- Customer NPS
- Contract Compliance
- Volume (FFE)
- L&S GP
- Minimal Customer Churn
- Sales support task and commercial activities
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Bachelor’s degree in business or a related field
- Minimum 2 years of experience in sales support or customer support within a similar area
- Account management experience, including building customer relationships
- Commercial knowledge
- Excellent communication skills
- Understanding of how solutions address customer pain points
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
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Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
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Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
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Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
