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As a Customer Success Specialist you will be responsible for delivering an excellent user experience for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support and training, and at-risk client outreach. You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.
Job Responsibilities- Become an expert on the commercial real estate and infrastructure / energy industry across Green Street’s suite of products including: research, news, data, and IJGlobal
- Train users on the most effective ways to use Green Street products to achieve their business objectives
- Conduct Customer Success activities including user onboarding, training, and support
- Proactively engage users at key touchpoints to expand their use case for Green Street products
- Find new and creative ways to engage with clients and grow the overall client value
- Partner with Account Management to identify at-risk accounts and improve retention outcomes
- Identify and advocate for clients’ needs
- Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
- Become a trusted partner for our clients
- Hit annual KPIs for user and usage growth, client meetings, retention rates, and client satisfaction
- A Bachelor’s degree in finance, accounting, real estate, economics, or a related field
- Ability to think strategically and develop thoughtful client outreach plans
- Strong attention to detail and follow through
- Desire to provide exceptional client service
- Ability to present on complex topics in clear and concise manner
In addition to a basic salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.
Benefits
- Comprehensive health cover - company-provided medical and dental insurance, plus a cash plan, so you're covered without last-minute scrambling for appointments
- Pension plan with matched employer contributions
Financial protection - company-provided life assurance, critical illness cover, and income protection
Generous time off - company paid holidays plus half-day summer Fridays, so you can truly switch off
Wellbeing support - access to our Employee Assistance Programme and wellbeing resources
Tax-free perks - cycle-to-work scheme and IT equipment
Season ticket loan - to ease your commute
Education sponsorship - we invest in your growth, on the job and beyond it
Flexible working arrangements - because we believe in a real work-life balance
Green Street is the leading global provider of actionable commercial Real Assets research, news, data, analytics, and advisory services. For over 40 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics. Today, Green Street’s integrated platform serves more than 4,000 companies across North America, Europe, Australia, and Asia. For more information, please visit www.greenstreet.com.
The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued.
Green Street is an Equal Opportunity Employer
Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Incentive Performance Bonus+ Incentive Performance BonusSkills Required
- Bachelor’s degree in finance, accounting, real estate, economics, or a related field
- Ability to think strategically and develop thoughtful client outreach plans
- Strong attention to detail and follow-through
- Desire to provide exceptional client service
- Ability to present complex topics clearly and concisely
Green Street Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Green Street and has not been reviewed or approved by Green Street.
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Flexible Benefits — Flexible time off and hybrid working are highlighted alongside location-specific perks, indicating adaptability to different needs. Feedback suggests employees can access a rounded benefits set that flexes by country and role.
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Healthcare Strength — Highly competitive insurance programs and wellbeing resources are emphasized as part of core coverage. Feedback suggests health benefits serve as a solid foundation of the package.
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Career-Linked Recognition & Rewards — Market-aligned salaries with performance incentives are emphasized, and variable-comp roles are described as attractive when targets are met. Feedback suggests earnings potential can rise meaningfully in sales-oriented positions.
Green Street Insights
What We Do
Founded in 1985, Green Street is the premier provider of actionable commercial real estate and infrastructure research, news, data, analytics, and advisory services. By combining forward-looking market research, proprietary data, predictive analytics, and expert advisory, Green Street empowers market participants across the U.S., Canada, Europe, Asia, and Australia to make confident, informed decisions. To learn more, please visit www.greenstreet.com. While Green Street offers some regulated products and services, global Research, Data and Analytics products along with Green Street’s global News publications are not provided as an investment advisor nor in the capacity of a fiduciary. Forecasting is an estimation of future events based on market trends in historical data that have proved to provide actionable insights during past market cycles. Green Street makes no representations or warranties as to any future performance of such metrics under any market cycles. Important Green Street Disclosure: www.greenstreet.com/disclosure.
