The Role
Contact leads, explain products and services, answer customer questions, generate leads, understand customer needs, support onboarding, conduct follow-ups, resolve issues using company policies, attend training, and meet assigned performance targets while maintaining service quality.
Summary Generated by Built In
About Vyapar:
We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.
Responsibilities:
- Contact the potential leads assigned and inform them about the product and the services provided.
- Generate Leads for various in house processes.
- Answer questions about products and services of the company.
- Ask questions to understand customer requirements and help them remain active on the platform.
- Make timely follow ups and hand hold the customer in completing the onboarding.
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Follow established processes and procedures to maintain service quality.
- Go the “extra mile” to meet the assigned targets.
Desired Skills and Requirements:
- Exp - 1 to 4 years or Freshers can also apply (2023 pass out)
- Any Graduate
- Proven experience in a customer support role.
- Proficient in relevant computer applications
- Having accounting knowledge is a plus.
- Excellent communication and active listening skills.
Languages : English & Hindi
Other Mandates: Office-based work, regular use of computer systems and communication tools.
Skills Required
- Any graduate degree
- Proven experience in a customer support role
- Proficiency with relevant computer applications
- Excellent communication and active listening skills
- Fluency in English and Hindi
- Accounting knowledge
- Office-based work and regular use of computer systems and communication tools
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The Company
What We Do
Vyapar is the simplest and easy to use Billing, Accounting and Inventory management software. Our Mission is to help business owners manage their accounting and finances hassle free, even if they do not have any prior accounting knowledge. Vyapar makes it easy for every business to become digital: 1 - Keep track of receivables and payable 2 - Manage inventory 3 - Send customised Invoices 3 - View business success reports 4 - Get on time payments with 'Payment Reminders' 5 - Add items quickly with Barcode scanner 6 - Send transaction messages in multiple Languages 7 - Create free online store And so much more ...
