Customer Success Specialist

Location: Louisville, KY

This is a seasonal role expected to run from 19th October through April 2027. 

When not in training you’ll be based in the Louisville, KY office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Training and working hours will be Monday to Friday 09:00 am to 5:30pm ET. Your training will be hybrid and take place at our office. While this role is seasonal, we regularly have opportunities for permanent positions. 

For answers to questions, you may have about this role and details on the training schedule visit computershare.com/jobfaq 

We give you a world of potential

We're a global leader in financial administration and being part of our team means delivering outstanding customer service for some of the world’s most recognized brands, while making a real impact every day. With comprehensive training and a variety of challenging tasks within a supportive team, this role offers a chance to develop and grow professionally.

A role you will love

Our Customer Success Specialists are at the heart of our contact center where your mission is simple, deliver high quality, empathetic and exceptional service that makes a difference in people’s lives.

From routine account updates to complex and time sensitive transactions, you’ll use your interpersonal and problem-solving skills – supported by technology – to solve a variety of inquiries from our clients’ valued shareholders.

Strong verbal communication skills, the ability to build trust, accuracy, and high attention to detail will be essential to your success.

You’ll benefit from:

• Being part of a welcoming, supportive and close-knit community, with experienced colleagues ready to help you grow
• Working at our Louisville office in the city’s financial district. With free parking, great public transport, a fully equipped gym with lockers and showers, a secure outdoor courtyard, on-site cafeteria, and a game room. Shops and restaurants are just a short walk away
• Additional benefits such as recognition awards and team get togethers
• The opportunity to build your skills through our comprehensive training program, designed to give you the knowledge you need to succeed

What will you bring to the role?

This role is ideal for people with strong customer service skills who take pride in their work. You’ll be a great fit if you are:

• Empathetic and ready to help, especially in challenging situations
• A clear and confident communicator who stays calm under pressure
• Skilled at handling a wide range of calls from routine inquiries to sensitive conversations
• You’re a quick thinker who solves problems carefully and effectively
• A great multitasker who thrives in fast-paced environments
• Comfortable using technology to support customer needs
• A team player who always looks for ways to make things better for customers
• Positive and supportive, happy to share knowledge and help others succeed

If you want to make a real impact through great customer service and grow your career in a supportive environment, apply now.