TouchBistro helps restaurants run better — and our Customer Success team makes sure every customer gets the most out of their investment. As a Customer Success Specialist, you’ll work directly with restaurant owners and operators to ensure they’re set up for success: proactively reaching out, identifying where customers need support, guiding them through product changes, and making sure they’re getting real value from the platform every day.
This isn't your typical support or sales position; it lives right in the sweet spot between the two. You’ll act as an outbound coordinator, a product coach, and a champion for our customers. If you bring restaurant experience, excellent communication skills, and a passion for hands-on problem-solving, this role was made for you.
What You’ll Do
Proactively engage customers and respond to inbound needs, helping them get full value from our platform.
Guide customers through product updates, new features, and changes to their setup clearly, patiently, and in plain language.
Identify at-risk accounts early, understand the underlying issue, and partner with internal teams to resolve concerns before they lead to churn.
Support customers with device and software setup by phone, video, or chat; troubleshoot in real time and escalate issues with the right context when needed.
Manage a steady flow of customer calls, messages, outreach, follow-ups, and account activity within a structured, desk-based shift environment.
Maintain accurate Salesforce records, including customer interactions, issues, commitments, and next steps.
Communicate professionally and effectively by phone and in writing, with clear follow-up that keeps customers informed and moving forward.
Meet engagement, retention, quality, activity, and follow-through expectations while delivering a strong customer experience.
What You Bring
Must have worked in a restaurant, café, bar, or hospitality environment - you understand the pace and what’s at stake when technology lets a venue down.
Familiarity with POS systems, payment terminals, or restaurant technology.
Strong oral and written communication skills - you can calm a frustrated owner on the phone and send a clear, professional follow-up email.
Genuine curiosity and a problem-solving instinct - you’d rather figure out why something broke than pass it along.
Comfort with ambiguity and the ability to think on your feet when the situation doesn’t match the playbook.
Accountable and organized: Own issues from first contact to resolution, track outstanding commitments, and ensure zero follow-ups are missed.
Nice to Have
Bilingual in English and Spanish - a meaningful asset given the customers we serve.
Experience with Salesforce or a similar CRM.
1–2 years in a customer-facing role: contact centre, customer support, inside sales, or similar.
Skills Required
- Worked in a restaurant, cafe, bar, or hospitality environment
- Familiarity with POS systems, payment terminals, or restaurant technology
- Strong oral and written communication skills
- Genuine curiosity and a problem-solving instinct
- Comfort with ambiguity and ability to think on your feet
- Accountable and organized; ownership from first contact to resolution
- Bilingual in English and Spanish
- Experience with Salesforce or a similar CRM
- 1-2 years in a customer-facing role (contact centre, support, inside sales)
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
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Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
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Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
