Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Customer Success Specialist, Vetting is an entry-level role that supports the 10DLC vetting service. The intent of this role is to follow documented industry compliance and operator-specific best practices to vet 10DLC Campaigns in an effort to reduce spam complaints. The position requires strong attention to detail and analytical skills to ensure that best practices are maintained consistently and accurately.-
Some of What You'll Do
Duty allocation for this role is approximately:
● 90% — Performing 10DLC Campaign vets with a high degree of accuracy and velocity
● 10% — Improving individual knowledge and capabilities through structured learning activities, including completing compliance training modules, reviewing CTIA guideline updates, and shadowing senior vetters
Specifically, you will:
● Perform 10DLC Campaign vetting using a First In, First Out (FIFO) approach
● Accurately document the reasons behind each campaign rejection in the Campaign Management tool to enable customers to make informed corrections
● Meet established vetting accuracy and velocity targets as defined by team leadership
● Maintain up-to-date knowledge of 10DLC compliance requirements and operator-specific policies
● Escalate edge cases or ambiguous campaigns to senior team members for guidance
Requirements
- High school diploma or GED
- No prior professional experience required; on-the-job training provided
- PC proficiency in a Windows operating environment; strong typing ability preferred
- Customer service experience preferred
- Strong interpersonal, written, and verbal communication skills
- Strong analytical and problem-resolution skills
- High attention to detail and strong follow-up skills
#LI-Hybrid
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
Pay Transparency
In accordance with applicable pay transparency requirements, Syniverse will provide information regarding the salary range or compensation for this position during the recruitment process and prior to any compensation discussions.
Skills Required
- High school diploma or GED
- No prior professional experience required; on-the-job training provided
- PC proficiency in a Windows operating environment
- Strong typing ability
- Customer service experience
- Strong interpersonal, written, and verbal communication skills
- Strong analytical and problem-resolution skills
- High attention to detail and strong follow-up skills
Syniverse Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Syniverse and has not been reviewed or approved by Syniverse.
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Fair & Transparent Compensation — Base pay is considered competitive with standard market rates, with some noting it helps offset demanding workloads. Overall pay levels are commonly viewed as solid rather than outlier-high.
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Retirement Support — 401(k) matching is called out as a strong element of the package. This support strengthens the long-term value of compensation.
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Healthcare Strength — Comprehensive medical, dental, and vision options are available alongside FSAs. Insurance offerings are often characterized as good parts of the total rewards mix.
Syniverse Insights
What We Do
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future. Thank you for connecting with Syniverse on LinkedIn. Our LinkedIn page is designed to be an environment where members can engage in respectful and encouraging conversation. All comments – whether in agreement or not – are welcomed and encouraged to foster lively conversation. Accordingly, when responding to a post, we ask that you keep your response respectful, and while we may not be able to monitor every post, please be aware that we reserve the right to remove posts and all material deemed inappropriate, at our discretion. This includes, but is not limited to, abusive, threatening, offensive, hateful, derogatory, spam, fraudulent, deceptive, disruptive, and marketing messages and content. Any violation of these rules may result in being banned, at our discretion.
