We are seeking a Taiwanese-speaking Customer Service Representative to provide outstanding support to our customers through email, live chat, and outbound calls. The role involves resolving inquiries, delivering accurate information, and ensuring a positive customer experience.
QualificationsRequirements:
- Bachelor's degree holder is required
- Minimum 2 years of working experience is a Must
Fluent in Taiwanese Mandarin (spoken and written)
Good command of English for internal communication
Previous experience in customer service, call center, or similar roles preferred
Excellent written and verbal communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work in a fast-paced environment
Proficient with computer systems and CRM tools is a plus
Key Responsibilities:
Respond promptly and professionally to customer inquiries via email and live chat
Conduct outbound calls to follow up on customer issues, provide information, or gather feedback
Identify customer needs and offer appropriate solutions or alternatives
Maintain accurate records of interactions and transactions in the system
Escalate complex issues to the appropriate departments when necessary
Meet performance targets related to response time, customer satisfaction, and quality metrics
Contribute to continuous improvement by providing customer feedback and suggestions
Skills Required
- Bachelor's degree
- Minimum 2 years of work experience
- Fluency in Taiwanese Mandarin, spoken and written
- Good command of English for internal communication
- Previous customer service, call center, or similar experience
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Proficiency with computer systems and CRM tools
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
