At BrightOrder, we don’t just build software - we power the fleets that keep the world moving.
Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably.
We're rapidly expanding and building a top-tier Customer Success team. Join us and be a part of our growth!
Who You Are- You’re proactive, empathetic, and driven by outcomes - not activity.
- You take ownership of your customers’ success and pride in seeing them thrive.
- You coach others by example, lead through influence, and bring structure to chaos.
- You use AI tools to save time, analyze data, and elevate the customer experience.
- You stay calm when pressure hits and find solutions others might miss.
- If you believe customer success isn’t a department - it’s a mindset - then this is your opportunity to make a real impact.
We act with clear intent, we are accountable for results, not for making excuses.
We communicate difficult truths with kindness, then take action.
If you’re reading this and thinking “HELL YEAH”, keep going.
What You’ll Do- Be the go-to hero for customers using our SaaS and connected hardware products.
- Build trusted relationships that turn customers into advocates.
- Take ownership of issues from start to finish — no open loops.
- Collaborate with development, QA, and product teams using HubSpot, Jira, and internal systems.
- Anticipate customer needs before they ask — and deliver above expectations.
- Identify trends and share insights that help us improve every day.
- Support new teammates with best practices and product knowledge.
- Leverage AI tools (ChatGPT, Fin.AI, HubSpot AI, or Copilot) to enhance communication, reporting, and workflow efficiency.
- Track KPIs and customer health metrics to help leadership predict risk and drive retention.
RequirementsHow You’ll Win Here
💬 Customer Happiness: You make customers feel heard, supported, and delighted.
📈 Retention & Growth: You help customers renew, expand, and refer others.
⚙️ Operational Excellence: You keep your processes clean, measurable, and efficient.
💡 AI Empowerment: You use technology to work smarter, not harder.
🤝 Team Culture: You share ideas, celebrate wins, and keep energy high.
What You Bring- 3–5 years in Customer Success, Account Management, or client-facing SaaS/hardware support.
- High emotional intelligence — you listen first and communicate with empathy.
- Proven ability to own results and handle challenging situations calmly.
- Strong organizational and time-management skills.
- Familiarity with HubSpot, Jira, or similar tools.
- Hands-on experience using AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) for reporting, analysis, or communication.
- Self-starter attitude — you perform with autonomy and integrity in a remote environment.
BenefitsWhy BrightOrder
- 💻 100% Remote – Work from anywhere in Canada or the U.S.
- 💰 Competitive salary range: $65,000–$85,000 CAD (or USD equivalent)
- 🌱 A culture built on Passion, Integrity, Growth Mindset, Authenticity, and Accountability
- 📚 Career growth support – continuous learning, mentorship, and internal mobility
- 🧠 Access to cutting-edge AI tools and systems to accelerate your success
- 🎉 Team recognition programs that celebrate wins and milestones
- ❤️ Comprehensive health, dental, and vision coverage
- 🏖️ Paid vacation and personal days — because balance matters
Don’t just send a résumé.
Send a short message telling us why you’d thrive here — and what customer success truly means to you.
Because at BrightOrder, we don’t hire employees —
We hire difference-makers who elevate everyone around them.
Top Skills
What We Do
EMDECS by BrightOrder is a leading heavy-duty maintenance management software.
We provide fleet owners & managers with a digital tool that tracks all assets, inventory, maintenance, campaigns & personnel across locations, in real time, saving up to 50 hours monthly & allowing one-click invoicing.
The Enterprise Maintenance Decision System (EMDECS) is a digital ecosystem that facilitates all aspects of fleet maintenance for:
▶ Fleet Owners, COO’s, CFO’s, Fleet Directors, Managers & Controllers, VMU & Engineering Managers, Service Supervisors & Foremen
▶ Commercial Service & Maintenance Providers: Owners, in-house & field service engineering & technician teams, parts managers & back office personnel
EMDECS by BrightOrder is also part of the DVSA Earned Recognition scheme so our users can ensure their compliance processes are streamlined.
𝗪𝗵𝗮𝘁 𝘁𝗵𝗶𝘀 𝗺𝗲𝗮𝗻𝘀 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀
By providing visibility across day-to-day processes, EMDECS reduces business operation uncertainty & risk, & also yields data & insights to support management decision-making, promoting profitable growth & streamlining daily workflows.
We have been on the ground floor with the people who work in the service bays to those in charge of large fleets to ensure our system is not only incredibly comprehensive, but truly easy to learn & simple to use.
We don’t leave anyone hanging with a system half installed that won’t work & wastes their investment!
𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗲𝗱 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴
Change can be challenging so to make the transition as smooth as possible, a colleague & I work with each client to resolve potential roadblocks throughout onboarding & implementation, providing 1-1 guidance every step of the way.
The company was founded in 1996 & has since grown to serve over 1,500 companies with 2 million assets globally. Our operations include clients & partners throughout North America, Europe, Australia & Asia.
Schedule a free demo at www.brightorder.com
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