Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Customer Success Specialist position is responsible for the on-going management and growth of a portfolio with annual air volume up to $900k. The candidate will lead innovative account management strategies while focusing on increasing profitability and deepening client relationships within the defined portfolio.
What You'll Do
Responsible for growing client revenue through a combination of exceptional relationship management and consultative skills.
Drive growth and develop innovative client focused solutions.
Increasing profitability by proactively identifying delivering solutions that continue to add value and expand GBT's web of influence.
Lead sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue and supplier revenue
Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of their assigned clients.
Research the marketplace and competitive products and services to highlight the value that distinguishes GBT products, leverages MI, benchmarking and technology as critical value drivers.
Create pricing strategies while contributing to the on-going client P & L management.
Leading client business planning and client business reviews sessions with alignment of client needs and insights to our offering.
Enhancing the GBT's value proposition thorough policy consultation, researching white paper needs, and technology road mapping
What We're Looking For
3-5 years’ working in a travel industry.
Must be able to identify client needs and come up with innovative solutions
Must have strong understanding of the external market and in-depth knowledge of the power of the GBT value proposition.
Must be able to identify and understand client needs, motivations and "hot" buttons in order to develop focused solutions.
Proven success in consultative selling is required, in addition to demonstrating success in increasing client profitability.
High motivation for success and performance required.
Proven innovative problem-solving and strong decision making skills required.
Ability to maintain active workload by excellent prioritization and planning skills.
Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts.
Location
United States
The US national base salary range for this position is from
$60,200.00 - $111,800.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- 3-5 years working in the travel industry.
- Ability to identify client needs and develop innovative solutions.
- Strong understanding of the external market and GBT value proposition.
- Proven success in consultative selling and increasing client profitability.
- High motivation for success and strong performance orientation.
- Innovative problem-solving and strong decision-making skills.
- Excellent prioritization and planning to maintain active workload.
- Strong negotiation skills, including handling objections and achieving mutually beneficial solutions.
- Ability to quickly learn, understand, and articulate key products and value services.
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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