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Job Summary
The Customer Success Specialist is responsible for ensuring customers have an exceptional experience that drives adoption, loyalty, and expansion over the beginning of the customer lifecycle. This critical role serves as the primary point of contact from post-sale onboarding through customer success graduation.
Responsibilities
- Customer Outreach: Proactively engage with customers post-sale through app delivery and product adoption. Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience.
- Feature Promotion: Educate customers on core platform features, emphasizing their benefits and value. Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue.
- Training & Webinars: Conduct tailored training sessions and webinars, guiding customers on effective platform usage.
- Feedback Collection: Gather and relay customer feedback, working closely with the implementation team to refine and optimize configuration for maximum adoption.
- Data Analysis: Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training.
- Retention Strategies: Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn.
- Reporting: Regularly update the Customer Success Lead on customer interactions, feature adoption rates, and any significant feedback.
Requirements
- Bachelor's degree or equivalent experience in a related field.
- 2 years of experience in customer success, support, implementations or account management roles.
- Strong communication and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with data analysis and reporting tools.
- Experience with HubSpot and Monday.com is a plus
Employee Referral Bonus
This position is eligible for a $1,000 employee referral
Access Referral Form Here
Salary Range
US Remote: $50,000- $55,000 USD per year
What We Do
Togetherwork is building the leader in Group Management Software and Payments by bringing together companies serving a wide variety of groups – from Home Owners Associations to Sports Leagues to Cultural Institutions to Summer Camps.
We are building on the foundation of OmegaFi, the 25-year leader in providing software and payments services to fraternities and sororities. Recent acquisitions include summer camp, scouting and museum and zoo management software companies.
We are actively looking for successful companies to join Togetherwork and help us build the future. Please contact [email protected] for more information.
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