Traba’s mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the staffing industry by connecting light industrial businesses with reliable talent through our technology-driven marketplace. By unlocking new levels of productivity and earning potential, we’re building a brighter future for businesses and workers alike. Traba is proud to be backed by some of the world’s best investors, including Founders Fund, Khosla Ventures, and General Catalyst.
We’re looking for an entrepreneurial and motivated Business Support Specialist to join our team and play a pivotal role in delivering exceptional support to our customers. This role offers the opportunity to build a new function, streamline operations, and make a meaningful impact on businesses that rely on Traba for workforce management.
What You Will Do:Deliver Outstanding Support: Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, ensuring a seamless and high-touch experience.
Monitor and Optimize Operations: Oversee daily activities to ensure smooth scheduling and shift management, proactively resolving issues as they arise.
Empower Customers and Workers: Act as a trusted point of contact for businesses, providing solutions that align with their needs and fostering a positive experience for all platform users.
Streamline Processes: Collaborate with internal teams to identify opportunities to improve workflows, develop standard operating procedures, and enhance efficiency.
Resolve Issues at Scale: Address and resolve standard customer requests (80% of tickets) while partnering with Biz Ops for more complex scenarios requiring specialized knowledge (20%).
Leverage Technology: Utilize internal systems to monitor requests, troubleshoot issues, and support businesses in understanding and navigating the Traba platform.
Flexibly Rotate Shifts: Work rotating schedules, including early mornings, late nights, weekends, and holidays, ensuring consistent support coverage as we expand to 24x7 operations.
Customer-Focused: You bring strong empathy and care for customers and workers, with a proven ability to build relationships and resolve issues.
Process-Oriented: You thrive on identifying inefficiencies and implementing effective solutions to improve operational workflows.
Adaptable: You excel in a fast-paced, ambiguous environment, balancing multiple tasks under pressure with ease.
Resilient Problem-Solver: You confront challenges with a growth mindset, learning from experiences and demonstrating grit in tough situations.
Exceptional Communicator: You have excellent verbal and written communication skills, enabling you to manage expectations, clarify questions, and provide clear guidance.
1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company.
Proven ability to manage multiple priorities while meeting tight deadlines.
Strong organizational skills and attention to detail, balanced with the ability to execute swiftly.
A proactive approach to problem-solving and an ownership mentality in all tasks.
Enthusiastic attitude and a commitment to delivering exceptional customer experiences.
Competitive pay with opportunities for growth and career development.
Be part of a highly competent, driven team that values collaboration and innovation.
Gain firsthand experience in shaping a new function within a fast-growing tech company.
Flexible work arrangements with rotating shifts that include early mornings, late nights, and weekends.
Equal Opportunity Employer
Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets.
Our ValuesDream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.
Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.
Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.
Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems.
What is light industrial labor?Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.
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Skills Required
- 1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company
- Ability to manage multiple priorities while meeting tight deadlines
- Strong organizational skills and attention to detail
- Ability to execute swiftly in a fast-paced environment
- Proactive problem-solving approach and ownership mentality
- Enthusiastic attitude and commitment to delivering exceptional customer experiences
- Strong verbal and written communication skills
- Availability for rotating shifts, including early mornings, late nights, weekends, and holidays
Traba Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Traba and has not been reviewed or approved by Traba.
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Fair & Transparent Compensation — Pay is considered clearly listed upfront on the platform, allowing workers to assess shift value before committing. Access to fast payouts is available on eligible shifts once conditions are met.
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Healthcare Strength — Corporate roles are described as offering comprehensive medical, dental, and vision coverage with an HSA. Access to One Medical and mental-health options strengthens the health offering.
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Wellbeing & Lifestyle Benefits — Corporate employees are provided lifestyle perks such as gym access, stocked kitchens, dinners for late work, commuter benefits, and company outings. Flexible PTO, paid sick days, and development tracks further round out the package.
Traba Insights
What We Do
Traba is the AI operating layer for the industrial supply chain. We started in workforce—temp staffing, the biggest operational pain point for the manufacturing and logistics customers we serve—and used it to embed ourselves inside their daily operations and create a far better customer experience through technology. Now those same customers are pulling us beyond staffing into the broader operational workflows that run their facilities. That foundation gave us proprietary data from millions of shifts and deep enterprise relationships. But our edge is more than data: by connecting to the systems running across every facility and activating the workers already on our platform to execute against them, we are building applied AI that drives real productivity gains and transforms how the global supply chain operates at scale. We are backed by Founders Fund, Khosla Ventures, and General Catalyst.
Why Work With Us
Physical work spaces are decades behind software. We have a trillion dollar opportunity to introduce orchestrated agents within the industrial supply chain which will bring software advances into an antiquated, inefficient defensible physical space. Technical talent is top tier and we're working on frontier applied AI.
