Description
JOB DESCRIPTION: This position is for a driven, detail-oriented Customer Success Specialist I is responsible for managing daily interactions with customers, sales team members, and the brokerage network. The individual collaborates closely with multiple departments to ensure on-time order delivery and provide timely updates, supporting overall customer satisfaction.
Requirements
TASKS PERFORMED AND RESPONSIBILITIES:
• Provide exceptional customer service by assisting customers, sales team members
and brokers with questions pertaining to current, future and past orders
• Collaborate with warehouse and quality teams to obtain COAs for all upcoming
outbound shipments, adjust shipping dates as needed, and communicate any
delays to customers and the logistics team managing freight
• Maintain all customer communications and file/link them appropriately
• Run, file and share daily internal reports
• Back up for front desk when out of office
• Ability to multi-task, prioritize and manage time effectively
• Manage information sharing via internal TV system
• Support department managers/directors with special projects as needed
Skills Required
- Provide exceptional customer service and assist customers, sales team members, and brokers with order questions
- Collaborate with warehouse and quality teams to obtain COAs, adjust shipping dates, and communicate delays
- Maintain all customer communications and file/link them appropriately
- Run, file, and share daily internal reports
- Serve as front desk backup when staff are out of office
- Ability to multi-task, prioritize, and manage time effectively
- Manage information sharing via internal TV system
- Support department managers/directors with special projects as needed
What We Do
Creative Food Ingredients, Inc. specializes in producing and selling baked ingredient products, including cookie crumbs, crushed cookies, and crumble toppings, to the prepared dessert, confectionery, ice cream, and nutritional bar industries. Based in Perry, New York, the company serves customers across North America and internationally, focusing on product excellence, food safety, and quality in the manufacturing of custom cookie-related ingredients.
