Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.
Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.
Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.
Job Description
Your contribution to something big:
- Monitor and troubleshoot customer inquiries, issues, and technical problems related to our products & services, and resolve the ones which do not require code changes;
- Provide support to customers via various communication channels such as phone, email, Teams & JIRA;
- Document and track customer interactions, including the nature of the issue, troubleshooting steps taken, and resolutions provided;
- Collaborate closely with cross-functional and international teams, including developers, product owners, testers, etc to resolve complex technical issues;
- Escalate unresolved issues to appropriate teams or management, ensuring timely resolution and customer satisfaction;
- Support and drive development and maintenance of knowledge base articles, training material, FAQs, and other customer support resources;
- Identify and drive improvements & accelerations of the overarching customer care process & setup.
Qualifications
What distinguishes you:
- Operational proficiency in English, German C1 ;
- 2 years or more of customer care experience for digital projects & products;
- Strong troubleshooting skills and ability to analyze and diagnose technical issues effectively;
- Excellent communication skills, both oral and written, with the ability to convey technical information to non-technical users;
- Familiarity with IT systems and software applications;
- Strong experience with ticketing systems, such as JIRA, ALM;
- Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of accountability and ownership.
Additional Information
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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