Join the BenQ Team!
Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and even interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life."
We are hiring a Customer Success Specialist to provide hands-on post-sales support for our Education vertical customers. As a BenQ classroom solutions product expert, you will act as a trusted advisor, understanding customer goals and helping map product capabilities to meet their needs.
Duties & Responsibilities:
- Support onboarding, deployment, professional development, and training sessions to drive engagement and successful outcomes
- Serve as the primary day-to-day contact for assigned accounts, acting as a trusted advisor to understand goals, challenges, and opportunities
- Lead and deliver engaging training sessions for teachers, administrators, IT teams, and channel partners—via live webinars, recorded content, and in-person demonstrations
- Create and maintain customer-facing materials, such as tutorials, user guides, and training videos to empower end users
- Advocate for customers internally, providing feedback to improve processes, product usability, and the overall customer experience
- Represent BenQ Education at user events, workshops, and professional gatherings as needed
Required Experience, Knowledge, Skills, and Abilities:
- 2+ years of experience in Customer Success, Account Management, Implementation or client-facing roles
- Work experience in K-12 or higher education institutions preferred
- Familiarity with classroom technology, AV integration, digital teaching tools, CRM systems, and virtual training platforms.
- Strong problem-solving, organizational, and project management skills
- Ability to manage multiple accounts and tasks efficiently, both independently and collaboratively
- Excellent communication, presentation, and relationship-building abilities
Education:
Bachelor’s degree in Education, Business or a Technology-related field
Compensation:
Based on experience
Position Type:
- Full Time; (Monday – Friday) (8:30 AM - 5:30 PM)
- Remote (Michigan)
- 70% Travel- Local and regional travel as needed
Skills Required
- 2+ years of experience in Customer Success, Account Management, Implementation or client-facing roles
- Work experience in K-12 or higher education institutions
- Bachelor's degree in Education, Business or a Technology-related field
What We Do
Welcome to BenQ Corporation – a world-leading human technology and solutions provider driven by the corporate vision of “Bringing Enjoyment ‘N’ Quality to Life” to elevate and enrich the aspects of life that matter most to people today – lifestyle, business, healthcare and education. Set apart by the unique philosophy of “Because it matters”, BenQ is committed to empower people today to live better, increase efficiency, feel healthier and enhance learning through people-driven, innovation-fueled products, services and solutions. The spirit, as our very existence to improve the experience of life in every aspect, underlies our product development, business model, partnerships and corporate culture. It is also what inspires our dedicated employees and directs us in global citizenry. Because it matters, BenQ will continue to utilize substantial resources and proven expertise in product design, visual display, mobile solutions and network convergence technologies with the hope to delight the world, offering a broad range of products, services and solutions: digital projectors, professional monitors, interactive large-format displays, and LED lighting.
