Join the revolution in hospitality tech!
Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.
At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management.
Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision-making and smoother operations at scale.
We’re proud to be an AI-first organisation. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.
Key Milestones:
- Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
- Global Reach: From Melbourne to New York, Singapore to Jakarta, and all the way to Chennai, our presence spans major cities across the globe.
If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.
Here’s a quick glimpse of Liven:
- You can visit Career
- You can visit LinkedIn
- You can Visit Blog
- Acquisition News
At Liven, we’re transforming the way businesses in hospitality and beyond connect with their customers. As a Account Manager at Liven, you’ll be the go-to advisor for our hospitality clients. Your mission is to drive client success by helping venues unlock the full value of the Liven platform—from campaign activation and loyalty strategy to usage insights and performance reviews.
You’ll work closely with hospitality partners across malls, restaurants, and other venue types to create lasting impact through smart engagement strategies, proactive support, and data-driven recommendations.
What You’ll Do
- Build strong, proactive relationships with clients to maximise usage of key platform features (campaigns, loyalty, offers, etc.)
- Identify at-risk clients early, uncover challenges, and deliver targeted solutions to retain and grow partnerships
- Provide regular performance reviews with tailored insights to drive better business outcomes
- Collaborate with internal teams (Product, Support, Marketing) to resolve issues and represent client feedback
- Guide clients through best practices to ensure they’re confident and effective in using the Liven platform
- Monitor client account health and usage data to identify upsell opportunities and growth areas
- Support onboarding teams by ensuring a smooth post-launch experience and continued engagement
- Capture insights and feedback to help shape Liven’s evolving customer engagement strategy
Qualifications
- 1–3 years of experience in a client-facing role such as Account Management, Hospitality Tech, or B2B SaaS
- Experience working with hospitality clients (restaurants, cafés, malls, QSRs, or similar)
- Proven ability to manage client relationships, resolve concerns, and drive digital tool adoption
- Familiarity with CRM platforms, customer analytics, or marketing automation tools
- Excellent written and spoken English communication skills
- Strong analytical skills—comfortable working with data to inform strategy
- Self-starter with high initiative and the ability to manage multiple client accounts
- Collaborative team player with the flexibility to adapt quickly
- Passion for hospitality and enthusiasm for solving business problems with technology
Good to Have
- Experience with loyalty programs, digital marketing campaigns, or client engagement platforms
- Background in hospitality operations or implementing tech tools in venue settings
- Exposure to SaaS onboarding, training, or customer lifecycle management
- Experience working in fast-growing startups
- Understanding of Liven’s ecosystem or similar platforms (ordering, POS, CRM, loyalty)
- Tech-savvy, with familiarity operating CRM dashboards and interpreting customer data
- Proactive mindset for identifying value opportunities and acting on client feedback
Top Skills
What We Do
Liven – Powering the Future of Hospitality At Liven, we're transforming the hospitality industry with an all-in-one platform designed to help businesses streamline operations, boost profits, and deliver exceptional guest experiences. Purpose-built for hospitality, Liven empowers venues with tools for everything from seamless digital ordering to comprehensive kitchen management, customer loyalty programs, and data-driven insights. With our robust suite of solutions – including POS systems, inventory management, and customer relationship management – Liven is the trusted partner of over 6,000 venues across the Asia-Pacific. We enable restaurants, cafes, and bars to focus on what they do best: crafting memorable experiences for their guests. Why Liven? Our mission is to redefine what’s possible in hospitality, driving innovation at every stage of the guest journey. Whether it’s optimizing kitchen workflows or enhancing customer engagement through CRM and loyalty programs, Liven provides venues with the insights and tools they need to stay ahead. Operating in Australia, Southeast Asia, and expanding into the USA, we’re excited to support businesses at every stage of their growth. Join Us! Visit liven.love to explore an epic range of roles and join our fast-growing, globally minded team.
