We are expanding our Global Community Team and are looking for a Customer Success Specialist focused on the US market. This role will nurture and grow our long‑tail and emerging customers in the US market, while also supporting our global Community operations.
They will manage a portfolio of our lower- to mid-revenue accounts (mainly up to ~$2,500 MRR), prevent churn and contraction, and surface high‑potential accounts for handoff to Account Executives.
Responsibilities- Manage and nurture non‑assigned accounts in the US market, in addition to the global community pool, primarily via low‑touch-high-scale account management
- Monitor account health (revenue/usage trends, renewals, support tickets) and act early to prevent churn and contraction.
- Educate and support customers on Bright Data’s products, best practices, and pricing.
- Identify and qualify upsell/cross‑sell opportunities (“Growth Accounts”) and hand them off to the relevant Account Executive.
- Identify and nurture high-potential customers.
- Handle day‑to‑day customer issues from the community pool (billing questions, basic technical/compliance topics) and coordinate with internal teams when escalation is needed.
- Collaborate with Marketing on localized customer marketing (segment-based campaigns, webinars, newsletters).
- Contribute to improve Community processes, automations, and playbooks.
- 2+ years in customer success, account management, sales support, or similar customer-facing role (B2B SaaS / data / cloud preferred).
- Strong communication skills; comfortable managing many small accounts in a structured, process‑driven way.
- Familiarity with Salesforce or similar CRM (preferred).
- Ability to work independently, prioritize, and execute in a fast‑moving, global environment.
- Technically oriented
Skills Required
- 2+ years in customer success, account management, sales support, or similar customer-facing role
- Experience in B2B SaaS, data, or cloud
- Strong communication skills and ability to manage many small accounts in a process-driven way
- Familiarity with Salesforce or similar CRM
- Ability to work independently, prioritize, and execute in a fast-moving global environment
- Technically oriented
What We Do
Bright Data is the world’s #1 web data platform, supporting the public data needs of over 20,000 organizations in nearly every industry. Our solutions are leveraged to fuel AI as well as research, monitor, and analyze web data for smarter decisions. Bright Data offers a complete web data platform, from award-winning proxy networks and AI-powered web scraping tools, to dynamically refreshed datasets, an unparalleled retail and e-commerce data intelligence suite, and fully managed data services. Making public web data accessible is essential to keeping markets openly competitive and providing different data types to power LLMs. As an industry leader, we are committed to defending public web data. Bright Data has proven that ethical and transparent scraping practices for legitimate business use and social good initiatives are legally sound. We are very proud to lead innovation in web data, with +5,500 granted patent claims.
