Company Overview
Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network now branches across the Pacific and into South America.
Position Overview
Our rapidly growing business is seeking a self-motivated National Customer Success Specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.
Responsibilities
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Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
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Track orders and follow through for customer.
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Interact with sales managers, and distribution facilities regarding supply requirements.
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Lead and Manage customer feedback and coordinate resolutions internally.
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Embrace and exceed customer expectations.
Qualifications
Job Requirements
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College degree or 3 years’ experience in business, customer service or account management experience
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Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
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Results oriented and self-motivated with ability to multitask under tight deadlines.
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Strong analytical skills and problem-solving techniques.
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Strong computer skills using Microsoft Office required.
Skills Required
- College degree or three years of experience in business, customer service, or account management
- Strong written and verbal communication skills
- Excellent organizational and follow-up skills
- Strong attention to detail
- Results-oriented and self-motivated approach
- Ability to multitask under tight deadlines
- Strong analytical and problem-solving skills
- Strong computer skills using Microsoft Office
What We Do
Premium Guard Inc. (PGI) is a North American private‑label designer, manufacturer and supplier of aftermarket automotive filters and related parts. Founded in 1986 and headquartered in Memphis, TN, PGI supplies retail, quick-lube and e-commerce channels and manages private‑label programs, manufacturing and logistics — recently expanding its product range beyond filtration to wiper blades, spark plugs and other auto components.
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