Customer Success (SaaS/Hybrid/Athens)

Ready to Shape the Future of Customer Experience in Tech?

We're looking for a Customer Success Specialist who’s passionate about helping people succeed. You’ll guide new customers through onboarding, support their journey with our platform, and work closely with product and engineering teams to ensure everything runs smoothly.

📚 Your Mission - Make Every Customer a Power User

• Be the first line of support: Help customers troubleshoot issues and navigate the platform confidently
• Lead onboarding & training sessions: Empower new users to get value fast
• Monitor customer health: Track key metrics and proactively address red flags
• Coordinate across teams: Collaborate with Product, Engineering, and Sales to solve problems fast
• Keep customer satisfaction high by ensuring every interaction is smooth and helpful

🔓 Skills, and experience to unlock the role:

• Fluent in English (other languages are a plus!)
• Experience in Customer Success or Support, ideally in tech or digital services
• Great at breaking down complex topics into clear, helpful answers
• A proactive mindset-you spot issues before they escalate
• Strong problem-solving and collaboration skills
• Organized and able to juggle multiple requests and priorities

🚀 Bonus Points For

• Experience in a SaaS company or tech product environment
• Comfortable working with spreadsheets and interpreting data
• Familiarity with ticketing or CRM tools (e.g., Zendesk, Freshdesk, HubSpot, Intercom)

💰 What You Get - Perks That Matter

• Private health insurance
• 25 days paid leave, plus your birthday off
• Monthly lunch allowance & free coffee/snacks
• Hybrid work: flexible WFH schedule + 3 team days onsite
• Support for courses, degrees, and tech seminars
• Modern office & casual team lunches
• Social events, game nights, and team offsites

ABOUT tgndata® 🌐Learn more at tgndata.com

At tgndata, we're on a mission to revolutionize pricing intelligence for Retail and E-commerce. Our SaaS platform empowers brands and retailers in over 30 countries to monitor markets in real-time, optimize pricing strategies, and stay ahead of the competition.

Recognized as the Best BI & Analytics Tool of 2024 by the German Ecommerce Awards.

Trusted by some of the biggest global brands, we combine cutting-edge technology, scalable data infrastructure, and deep market expertise to deliver powerful, actionable insights. From advanced web crawling to high-volume data processing and machine learning - our solutions help our customers unlock real value, fast.

We're growing fast and building bold. Join us and be part of what's next!