Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts.
Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. Astranis has raised over $750 million from some of the world’s best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.
We are seeking a versatile, detail-oriented Customer Success Representative to join our team in San Francisco. In this role, you will be the central hub for our satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking. You will ensure our customers are supported, our engineering teams are aligned, and our finance department has a clear, accurate view of revenue.
Role- Customer Lifecycle Management: Serve as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure.
- Commercial & Revenue Ownership: Lead the response for customer commercial requests and partner with Finance to track, manage, and forecast revenue. You will be responsible for the accuracy of billing triggers and commercial data.
- Technical Troubleshooting & Coordination: Proactively "dig in" with engineering teams to understand the "why" behind technical issues. You won’t just pass messages; you will learn the mechanics of our satellite network to provide better context to the customer.
- Internal Orchestration: Navigate a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.
- Action Tracking: Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments.
- 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role
- A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS) is preferred
- Financial literacy and strong comfort level with contracts and revenue tracking
- Genuine desire to go "under the hood”; you want to understand how satellite networks operate and aren’t afraid to ask engineers deep questions so you can better advocate for your customer
- Willingness to travel up to 20%
- Experience translating "engineer-speak" into "customer-speak" without losing the nuance of the technical reality
- Experience working in a high-energy office environment and collaborating with engineers in real time
- Experience analyzing contracts or spreadsheets
- Strong execution skills and/or ability to drive a complex project to the finish line
Base pay is just one component of Astranis’s total rewards package. Your compensation also includes a significant equity package via incentive stock options, high-quality company-subsidized healthcare, disability and life insurance, 401(k) retirement planning, flexible PTO, and free on-site catered meals.
Skills Required
- 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role
- Degree or professional background in a technical field (Engineering, Physics, Math, or CS)
- Financial literacy and strong comfort level with contracts and revenue tracking
- Willingness to travel up to 20%
What We Do
Astranis is building small, low-cost telecommunications satellites. Our mission is to help get online the 4 billion people who are without internet access.
