Customer Success Representative

Seek Now is a fast-growing, tech-forward inspection and data-capture company transforming how the Property & Casualty (P&C) insurance industry gathers and uses property information. We combine high-definition data capture, advanced technologies, and a nationwide gig-economy workforce of Seekers to deliver accurate, near real-time property insights for insurance carrier partners.

Our mission is to help customers make faster decisions and improve economic outcomes while delivering an exceptional customer experience. We operate with the entrepreneurial energy of a startup and the discipline of a mature mid-market leader — fueled by a self-motivated, collaborative, people-first culture.

The Customer Success Representative supports and grows relationships with our insurance carrier partners by guiding them through onboarding, driving adoption of Seek Now’s services, and enabling long-term program success. This is not a quota-carrying sales role — it’s a proactive, relationship-focused position that ensures customers gain value from Seek Now’s solutions across programs and geographies.

• Lead onboarding and training for carrier teams, adjusters, and partners

• Help customers adopt Seek Now’s inspection workflows and best practices

• Prepare customers for high-volume periods and CAT event readiness

• Ensure customers understand operational processes and technology capabilities

• Monitor customer engagement, usage trends, and program health

• Support the rollout of new services, programs, or geographic expansions

• Identify friction points and escalate risks

• Contribute to materials and insights for Executive Business Reviews

• Collaborate with Operations, Field, Product, and Technology teams to ensure customer readiness

• Provide structured customer feedback to influence product and process improvements

• Support Sales and Strategic Accounts on growth initiatives

• Act as a customer advocate across the organization

• Maintain accurate customer data and activity tracking

• Assist with reporting on adoption, engagement, and performance metrics

• Recommend and implement improvements to Customer Success processes

• Smooth and efficient onboarding for new customers

• Increased customer adoption and program engagement

• Strong cross-functional alignment

• High responsiveness, follow-through, and attention to detail

• Positive customer and internal stakeholder feedback

• 2+ years in Customer Success, Account Management, Client Services, or similar roles

• Excellent communication and relationship-building skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong organizational skills and attention to detail

• Comfortable collaborating cross-functionally

• Experience in insurance, claims, inspections, or service-based industries

• Familiarity with operational workflows or high-volume environments

• Experience supporting enterprise or strategic accounts

• Experience with CRM or customer management tools

• Partner directly with leading insurance carriers

• Work in a high-impact, customer-facing role within a growing organization

• Collaborate across Product, Operations, Field, and Leadership teams

• Join a culture that values initiative, teamwork, and continuous growth

• Build a long-term career within a fast-evolving industry

EEO Statement:

Seek Now is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Seek Now does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Other Duties Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Activities, duties, and responsibilities may change or new ones may be assigned at any time with or without notice.