Location:
Jefferson City, Missouri, United States of AmericaJob ID:
R0109605Date Posted:
2025-10-16Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
Are you passionate about delivering exceptional customer experiences? Join Hitachi Energy as a Customer Success Coordinator in Jefferson City, MO, where you'll play a pivotal role in managing post-order processes for our diverse client base, including Utilities, Original Equipment Manufacturers, and Commercial & Industrial sectors. You'll lead efforts from order acceptance through shipment, warranty, and after-market services, ensuring smooth and efficient operations. This is your chance to be the voice of the customer, driving satisfaction and contributing to our world-class customer experience.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
How You'll Make an Impact
Process new orders and drive the "clean order" initiative.
Collaborate with engineering to meet customer expectations with quality and timely drawing packages.
Manage change orders and foster positive relationships with Operations, Quality, Supply Chain, Engineering, and Production Planning.
Support revenue maximization by reducing units on shipping hold and managing customer orders.
Handle return authorizations, customer concessions, milestone billing, and overdue invoices.
Implement lean manufacturing methodologies for continuous improvement.
Communicate shipping schedules and resolve potential delays.
Participate in daily meetings and escalate issues for resolution.
Your Background
Bachelor's degree in Engineering or Business, or equivalent work experience.
Work authorization to permit employment with Hitachi Energy in the USA without future sponsorship.
Onsite presence required in Jefferson City, MO.
Experience with Microsoft Office and SAP is beneficial.
Knowledge of general accounting principles.
Strong organizational skills and basic understanding of project management.
Aptitude for technical specifications and problem-solving skills.
More About Us
At Hitachi Energy, we offer a dynamic work environment with opportunities for growth and development.
Join a team that values innovation, collaboration, and excellence in customer service.
Ready to make a difference? Apply now and become a key player in our Customer Success team!
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Top Skills
What We Do
Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.
