At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Customer Success Representative (CSR)
THE ROLE
As a Customer Success Representative, you will be at the heart of our customer relationships, building strong partnerships to ensure they maximize the value of our services. Your primary focus will be proactive engagement, understanding their evolving needs, and ensuring their success and satisfaction. This role is crucial in helping our customers elevate their operations and achieve their desired business outcomes.
What We Offer
- Part of an ever-evolving global organization focused on transformation and innovation.
- A culture of belonging in which you are encouraged to use your voice.
- Total Rewards package to support your career and wellbeing (including benefits like health care, PTO).
- Global connectivity with 26,000+ colleagues across 60 countries.
- Opportunity to significantly impact customer retention and growth.
Key Responsibilities
- Build and nurture strong, trusting relationships with key LATAM customer stakeholders.
- Proactively engage with LATAM customers to understand their business goals and ensure product/service value realization.
- Identify and pursue opportunities for account growth (cross-sell/upsell) based on customer needs.
- Strategically manage LATAM customer contract renewals and lead negotiations.
- Utilize data and tools to monitor LATAM customer health, identify risks, and implement retention strategies.
- Serve as a key customer advocate, liaising with internal teams to resolve issues and drive improvements.
Requirements
- 3+ years in customer success, account management, or similar customer-facing roles.
- Demonstrated ability to build strong relationships and influence stakeholders.
- Proven track record of driving customer satisfaction, retention, and identifying growth opportunities.
- Strong problem-solving and strategic thinking abilities.
- Proficiency with CRM software and data analysis to inform account management.
- Excellent communication and interpersonal skills.
- Fluent English communication skills (written and verbal) required.
- Availability to travel as needed.
Join us at the Mountain where culture and values are practiced and respected every day.
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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