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Job Responsibilities:
The CSR team assists the business development team through various strategic CRM, market research, lead generation, and account management functions.The following is a non-exhaustive list of responsibilities and areas of ownership of;
- Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels
- Actively support our global business development
- Provides key marketing research and identified new business development opportunities
- Manage data for new and prospective clients in Salesforce.com (CRM)
- Developed & manage client engagement strategies
- Assist implementing strategic approaches towards new key accounts/clients
- Creating monthly reports on all sales created through CSR's efforts
What this looks like:
- Identify key buyers through multiple lead gen channels (LinkedIn, Salesforce, Google) based off the requirements provided by the regional sales managers
- Effectively manage large amounts of incoming calls
- Identify and assess customer’s requirements and facilitate appropriately
- Build sustainable relationships with clients and the BDM
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Respond to all client queries
- Review or make changes to customer accounts
- Record details of customer contacts and actions taken
- Review and select standard responses for answers or solutions
- Escalate queries or quotes when needed
- Identify new prospects within current clients
- Clean/Update up old data within the CRM
Additional Job Details:
REQUIREMENTS
- 2-4 years of sales and/or account management experience
- Bachelor’s Degree required
KEY COMPETENCIES REQUIRED FOR THIS ROLE
- Microsoft Office
- Salesforce experience
- Results oriented
Skills Required
- 2-4 years of sales and/or account management experience
- Bachelor's degree
- Microsoft Office proficiency
- Salesforce experience
- Results-oriented approach
WeLocalize Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WeLocalize and has not been reviewed or approved by WeLocalize.
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Wellbeing & Lifestyle Benefits — Flexible, fully remote scheduling is often highlighted as making earnings more workable for supplemental income. Feedback suggests that the ability to choose hours and work from home offsets some concerns about lower or variable pay.
WeLocalize Insights
What We Do
Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 250,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our people work across offices in North America, Europe, and Asia serving our global clients in the markets that matter to them. • Global team of 2,100+ • Offices in North America, Europe and Asia • Quality Certifications: ISO 9001:2015, ISO/IEC 27001:2013, ISO 17100:2015, ISO 13485:2016, ISO 18587:2017 • Accredited professional translators and interpreters for 250+ languages www.welocalize.com
