At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
JD CSR Chile
The Customer Success Representative (CSR) is responsible for supporting the Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain’s Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale.
Responsibilities
GI Team Support and Partnership:
Support the GI team to drive business, customer loyalty, and retention, on a global and/or local in-country scale(depending on scope of role)
Collaborate in the development and execution of Global Account strategies
Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams
Assist the Global Account Managers, BDEs, and Managing Directors, as required
Identify and uncover new opportunities through established relationships
Day to day support, escalation, issue resolution, reporting
Customer Relationship:
Build and maintain strong relationships with customer key contact
Lead recurring calls to keep customers informed of key items/issues
Ability to support and help lead Business Reviews
Ability to navigate and interact internally/externally, on a global level
Identify and support new opportunities (cross-sell and upsell); RFPs, SOWs, etc.
Strengthen and maintain relationships with internal/external customers to provide best in class service, ensure the customer experience is optimal by all means necessary
Customer Strategy & Support:
Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions, incidents, etc.
Accountable for managing bad debt
Assists with contract negotiations, and operations
Execute and implement price increases
Ensure that customer agreements and contracts are upheld and executed correctly, including SLAs, reporting and other specialized processes
Support key account selling activities including detailed responses to RFP’s, tracking activity in SFDC and forecasting
Assist with creating and delivering QBRs
Consistently overachieve targets through a customer-centric approach
Update and maintain customer and prospect information, keep informed of innovative new products, competitive landscape and trends
Break into new lines of business groups within the defined global accounts
Understand customer needs and requirements, lead and oversee small to medium sized projects
KPIs
Total account book of business revenue growth
Contributions to bookings
Contribution to cash collections/bad debt
Customer satisfaction and building customer loyalty
Qualifications
Bachelor’s Degree or equivalent experience
5+ years experience managing large, complex customer relationships
Experience working with customers on a global level
Strong customer service & engagement experience
Strong phone presence and comfortable initiating conversations
Self-starter and proactive problem solver
Ability to work in a dynamic fast-paced environment
Strong interpersonal skills
Willing to work independently
Team Player
Ability to speak English
Skills Required
- Bachelor's degree or equivalent experience
- 5+ years of experience managing large, complex customer relationships
- Experience working with customers on a global level
- Strong customer service and engagement experience
- Strong phone presence and comfort initiating conversations
- Self-starter and proactive problem solver
- Ability to work in a dynamic, fast-paced environment
- Strong interpersonal skills
- Ability to work independently
- Team player
- Ability to speak English
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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