At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times – 2023, 2024, 2025. Join a company that’s not only leading - but also shaping - the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Representative (m/w/d) office based in Frankfurt, Germany to be part of making this happen.
The ideal candidate will have flexibility for growth in a working environment, experience working with customers to meet their needs while driving growth, and possess strong communication and negotiation skills
Primary Responsibilities and Duties
Managing a set of customers who are utilizing Arctic Wolf’s landed solutions
Quota achievement - Achieving renewal and expansion targets through consultative selling techniques
Identifying new opportunities, and collaborating with field teams to expand into core Arctic Wolf services
Listening to customers and providing feedback to the business
Ensuring customer satisfaction and delivery of quarterly account reviews
Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
Creating and managing processes to effectively forecast and communicate at-risk customers.
Working in a highly trusting and transparent team environment
Key Skills & Minimum Qualifications
2+ years of demonstrated success in a sales role, preferably in a technology organization.
Consultative sales experience strongly desired
The ability to be flexible and work in a rapidly changing environment is required
Bachelor’s degree, or combination of education and relevant experience
Aptitude for technology, knowledge of spreadsheets and Salesforce utilization
Fanatical devotion to customer service, business quality, and data security
The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
Excellent organizational skills and written/oral communication skills
This position is based in our Frankfurt office and requires team members to work on-site at our corporate location.
Up to 10% travel may be required
Fluent in English and German
Our offer:
All wolves receive compelling compensation and benefits packages, including:
- Equity for all employees
- 30 days annual leave, bank holidays and paid volunteering days off
- Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen
- Training and career development programs
- Robust Employee Assistance Program (EAP) with mental health service
- Fertility support and paid parental leave
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.
Have we sparked your interest? Then send us your CV and your references.
On-Camera Policy
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.
Have we sparked your interest? Then send us your CV and your references.
Top Skills
What We Do
The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:
