The Role
As the primary contact for customers, the Customer Success Representative handles incoming customer questions through various channels and maintains documentation of inquiries. They participate in special projects, make outbound calls for issue resolution, and adapt to process changes. Required qualifications include customer support experience, exceptional customer success skills, attention to detail, and computer literacy. Preferred qualifications include a college degree in communications or tax knowledge.
Summary Generated by Built In
Required Qualifications
Preferred Qualifications
The Company
What We Do
Zenwork, through its Tax1099 and Compliancely brands, is a fast-growing digital tax compliance and regulatory reporting technology company, with 10+ years of experience powering informational tax returns and compliance checks on behalf of its customers base. The company currently serves over 100,000 customers nationwide, including 30,000 CPA firms, as well as enterprise customers such as Allbirds, Berkshire Hathaway, GrowthForce, Rover, Deloitte, and others.
