Customer Success Representative (AI & Data)
Location: Australia (Remote)
Industry: B2B SaaS | Product Data | AI | Retail Technology
About Trustana
Trustana helps retailers, distributors, and brands manage and enrich product data so it can be used across e-commerce, marketplaces, and AI systems. Our platform helps customers clean, structure, and optimize large product catalogs so they can improve discovery, automation, and digital sales performance.
The Role
We’re looking for someone who enjoys working closely with customers and helping them get real value from their data.
You’ll guide customers through onboarding, understand how they manage product data today, and help them improve workflows. You’ll also explore simple use cases assisting Sales, that show how better data can improve search, content, and automation.
What You’ll Do
• Build simple proof-of-concept use cases to demonstrate value
• Support onboarding and help customers structure and improve their product data
• Understand customer workflows and guide them toward better usage of the platform
• Drive adoption, customer satisfaction, and ongoing usage
• Support renewals and identify growth opportunities
• Share customer insights with product and engineering teams
What We’re Looking For
• 2-3 years in Customer Success or similar roles in B2B SaaS
• Strong focus on onboarding, adoption, and customer outcomes
• Comfortable working with data (e.g. spreadsheets, product catalogs)
• Curious and proactive, open to exploring new tools including AI
• Strong communication skills and ability to simplify complex ideas
Why Join
• Work on real customer problems with real data
• Exposure to global customers across multiple markets
• Opportunity to grow into product, strategy, or technical roles
• Small team, high ownership, direct impact
Bonus Experience
- Product Information Management (PIM) platforms
- E-commerce or marketplace systems
- Retail technology platforms
- Working with large datasets or catalog data
What You’ll Get
- Work with real product datasets from global retailers and brands
- Experiment with AI tools applied to real customer workflows
- Exposure to customers across Asia, Europe, and the Americas
- Opportunity to grow into product, solutions, or strategy roles
- A startup environment where you can help shape how customer solutions and onboarding evolve
Skills Required
- 2-3 years in Customer Success or similar roles in B2B SaaS
- Strong focus on onboarding, adoption, and customer outcomes
- Comfortable working with data (e.g. spreadsheets, product catalogs)
- Curious and proactive, open to exploring new tools including AI
- Strong communication skills and ability to simplify complex ideas
- Product Information Management (PIM) platform experience
- Experience with e-commerce or marketplace systems
- Experience in retail technology platforms
- Experience working with large datasets or catalog data
What We Do
We believe that global commerce is transforming – consumers expect complete & accurate product information, available in a variety of purchasing channels, coming from trusted sources, and in an integrated experience. Retailers, distributors, and brand owners need to be well-equipped with tooling to keep up with the rapid changes. Seeded by Temasek in 2020, Trustana’s mission is to help retailers, distributors, and brand owners monetize their product data. We enable businesses to aggregate, enrich and syndicate their product information to drive superior buying experiences for customers and increase team productivity. Trustana handles the end-to-end product data journey - from unifying first party data, to filling in gaps in objective data, generating marketing content, and even to expanding sales channels & geographies with localization capabilities. With Trustana solution, you can easily Save hours of manual work by centralizing and syndicating your product information Simplify catalog creation and showcase your products in a beautiful and up-to-date digital catalog Enhance your customer shopping experience with the consistent information across different sales channels Boost conversions with channel-specific marketing & SEO-friendly contents Reduce time-to-market and expand into any market with automated localization and translation Simplify workflow and boost team efficiency and more… See for yourself why Trustana is the best solution for retailers and brands. Get started today with a free demo from our business experts!
