Role overview & Key responsibilities:
As a Customer Success Renewals Executive, you will be responsible for managing contract renewals, maintaining client satisfaction, and ensuring seamless continuity of services. You will play a key role in revenue retention by proactively engaging with our client partners, addressing their needs, and facilitating timely renewals.
Key Responsibilities
- Own the renewals lifecycle for assigned clients – from initial outreach to closure.
- Track and monitor upcoming contract expiries using CRM and internal tools.
- Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations.
- Send timely renewal communication and follow-ups via emails, calls, and meetings.
- Address client queries, concerns, or escalations related to the renewal process.
- Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing.
- Maintain accurate and up-to-date records of renewal statuses and forecasts.
- Identify opportunities for service upsell or cross-sell during renewal conversations.
- Provide inputs for client retention strategies based on feedback and insights.
Requirements
What we're looking for:
- Bachelor’s degree in Business, Sales, Marketing, or a related field.
- 1–2 years of experience in client servicing, account management, or renewals .
- Strong communication and relationship management skills.
- Proficiency in Microsoft Office, Excel, and CRM tools.
- Highly organized with a proactive and detail-oriented approach.
- Ability to multitask and work under tight deadlines in a fast-paced environment.
- A customer-first mindset with a problem-solving attitude
- Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.
Benefits
Why join us:
- Compensation: Competitive salary in line with industry standards.
- Growth Path: Opportunity to scale into Customer Success Lead and beyond as PadCare expands globally.
- Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women’s health, the environment, and sanitation workers' dignity.
- Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
- Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
- Grow With Us: We’re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
- A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren’t just values—they’re how we roll every day
Skills Required
- Bachelor's degree in Business, Sales, Marketing, or a related field
- 1-2 years of experience in client servicing, account management, or renewals
- Strong communication and relationship management skills
- Proficiency in Microsoft Office, Excel, and CRM tools
- Highly organized, proactive, and detail-oriented approach
- Ability to multitask and work under tight deadlines in a fast-paced environment
- Customer-first mindset and problem-solving attitude
- Alignment with PadCare's values: Integrity, Entrepreneurship, Collaboration, Customer-First, and Innovation
What We Do
PadCare Labs develops sustainable menstrual-hygiene and sanitation solutions that collect, disinfect, and recycle used sanitary pads. Its PadCare Bins enable hygienic source collection, while its patented five-step or 5D processing technology converts sanitary waste into recyclable cellulose pulp and plastic for applications such as packaging, paper, and plastic products. The company’s mission is to improve public hygiene, protect waste workers, reduce landfill waste, and promote circularity.
