- A diverse team of 600 Malters across 6 European countries
- A culture that champions equality (50% of our Comex are women) and inclusive growth
- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
- A mission to give everyone the freedom to work differently
You will join Malt as a Customer Onboarding & Success Manager - Public Sector, based in Brussels. You will work hand-in-hand with our teams to manage one of our key european clients.
Your main mission will be to ensure the flawless operational execution and administrative delivery of this contract throughout its lifecycle. You will be the guarantor of compliance with strict public procedures, acting as the primary operational point of contact and dedicated partner for the freelances deployed on this framework agreement.
Key responsibilities ✨
Operational Client Management: Manage the validation of quotes and activity reports (CRA) for non-autonomous clients. Ensure the upload and consumption of purchase orders (POs) to guarantee smooth and seamless invoicing.
Renewal Driving: Anticipate project end dates and provide the necessary support to secure renewals and ensure business continuity.
Primary Point of Contact: Serve as the main go-to person for incoming client requests, resolving issues directly or escalating them to the appropriate internal teams (e.g., Finance).
Contractual Compliance Expertise: Act as the expert on client contracts (SLAs, penalties) and internal workflows (PO processes) to guarantee the strict application of contractual terms.
Driving Client Autonomy: Promote platform benefits and conduct live demos to train clients on managing their operations independently.
Partnership with Account Managers (AMs): Collaborate closely with AMs as a Subject Matter Expert (SME) on renewals and PO management to drive business growth.
Process Optimization (Scaling): Identify operational pain points and partner with Business Operations and Product teams to deploy automated solutions.
About you 🧑🚀
Experience: Ideally 5 years in operational contract management, complex customer support, or project coordination. Previous experience within the Belgian Public ecosystem and/or a large-account subcontractor environment is a strong asset.
Administrative Rigor & Compliance: A keen sense of organization, attention to detail, and a structured mindset. You are comfortable following strict, non-negotiable step-by-step validation workflows and managing rigorous documentation.
Solution & User-Oriented: Excellent interpersonal skills, patience, and diplomacy. You love helping users (freelances), solving their daily platform issues, and navigating complex administrative structures calmly.
Tools & Data: Proficiency in collaborative and analytical tools (Gsheet/Excel) and an appetite for mastering internal platform configurations.
Languages: Full fluency in French and English
How to join the mission? 🚀
First call with our Talent Acquisition team to better understand your background and aspirations (30-45 minutes).
Interview with your future manager to delve into your experience and the specifics of the role (45-60 minutes).
Home assignment to complete, which will be evaluated to assess your management logic and analytical skills.
Final interview with a C-level executive to discuss Malt’s long-term vision.
Skills Required
- 5 years in operational contract management, complex customer support, or project coordination
- Experience within the Belgian public sector or large-account subcontractor environment
- Full fluency in English
- French language skills
- Proficiency with Google Sheets and Excel
- Strong administrative rigor, attention to detail, and ability to follow strict validation workflows
- Experience with PO/invoicing processes and contractual compliance (SLAs, penalties)
- Ability to run live demos and train clients to use the platform autonomously
- Experience collaborating with Account Managers and cross-functional teams (Finance, Product, Business Ops)
- Willingness to learn and configure internal platform workflows
What We Do
Malt is a platform that connects businesses with freelancers, finding the perfect match for every project. Our mission is to provide everyone with the freedom to choose what work they do and who they do it with. By helping to redefine the world of work and the relationships we have with it we hope to empower everyone to shape their careers to fit exactly what they’re looking for. Malt was founded in 2013 by Vincent Huguet and Hugo Lassiège, who were both joined by Alexandre Fretti as Co-CEO in 2020. In March 2022, Malt acquired Comatch, enabling us to create a dedicated category for independent management consultants and interim executives where clients can access vetted expertise, known as Malt Strategy. We have now gained the trust of more than 550,000 freelancers and 70,000 clients, becoming one of the leading marketplaces for freelance talent. We are currently operational in nine countries and regions: Belgium, France, Germany, the Netherlands, the Nordics, Spain, Switzerland, the UAE and the UK. Malt has evolved into a successful scaleup with more than 700 employees from 44 different nationalities, who share the same values of care, ambition, joy and autonomy. Join us and become part of the future of work!
