Customer Success Project Manager

Reposted 3 Days Ago
Be an Early Applicant
Tokyo
In-Office
5-5 Annually
Senior level
Consumer Web • Information Technology
The Role
Manage software project implementations, maintain customer relations, manage project scope, and ensure successful delivery across teams.
Summary Generated by Built In
HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

[Job Category]

Project Manager

We are looking for a Project Manager to manage key projects regarding Harman Software Products projects mainly OTA and device management, which is the most advanced and proven solution for Automotive OEMs and Suppliers.

[Job Description]

  • Plan and execute projects according to project schedule, budget and quality benchmarks
  • Communicate project tasks and commitments to project team members and stakeholders (sales team and R&D in Harman and other company offices, ) effectively
  • Work closely with customers (technical and executive level) in order to understand customer expectations and the requirements in a wider view (the “big picture”), and develop effective working relationships
  • Work with groups across the organization to gather inputs and define the deliverables, resource requirements and work-plan for the project, and oversee their development and delivery (“matrix management”)
  • Proactively manage changes in project scope, identify potential risks and crises, and devise contingency plans as needed
  • Ability to travel with potential for domestic and international

[In Charge Of]

  • Managing all project aspects, facing customer project management, and in full collaboration with project management in headquarters
    • Statement of Work, Change Requests
    • Project Gantt
    • Action items
    • Customer meetings, deliveries
  • Submitting periodic updates to customer, to corporate project management and to headquarters
  • Managing customer expectations, to avoid bad surprises and crises
  • Conducting Lesson Learn and Post Mortem sessions after the completion of each project for continuous improvement

[Qualifications - Required]

Experience:

  • 5+years of practical experience in implementation of software projects, preferably to involve both client and server side development and integration
  • Experience working with complete software development life cycle activities and custom software development projects

Language Skills:

  • Native Japanese
  • Comprehensive English skills, business English level (meetings, reports document creation and presentations)

Educational Background:

  • At least 6 years of experience of SW hands on development or bachelor’s degree in computer science or related field, PMP a plus.

[Qualifications – The following experience and skills are desirable]

  • Experience with automotive related SW project management an advantage
  • Excellent human relations, also experience in cross-cultural and cross functional communication
  • High verbal / presentation / rhetorical abilities
  • High self-management capabilities, quick learner, positivity and a high level of motivation towards accomplishing objectives
  • Improvisation skills, “out of the box” thinking
  • Ability to successfully operate under pressure
  • Desire to proactively, logically and flexibly take on new challenges, applying past experience

[Location]

Tokyo (Akihabara, Chiyoda Ward)

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Top Skills

Client And Server Side Development
Integration
Software Development Life Cycle
Software Project Management
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The Company
Bangalore, Karnataka
22,291 Employees
Year Founded: 1980

What We Do

Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!

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