Customer Success Program Manager

About Vumedi:

Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia. 

What you’ll do: 

• Manage customer programs and accounts, ensuring high levels of satisfaction and engagement.
• Drive process improvements, reducing inefficiencies and optimizing customer program execution.
• Collaborate with cross-functional teams, including customer success, sales, product and engineering to align program objectives.
• Participate in strategic initiatives that enhance customer support, streamline operations, and drive revenue growth. 
• Utilize critical thinking to troubleshoot issues and implement effective solutions.
• Develop technical solutions to meet client needs, leveraging data-driven insights to enhance performance.

You are: 

• Able to work independently and have superior time management skills and experience managing complex projects with multiple deliverables and stakeholders.
• Detail-oriented and understand the importance of thorough documentation
• Able to understand complex data sets and turn them into client insights
• Eager to learn about the evolving healthcare trends and proactive in finding creative ways to deliver solutions to customers
• Empathetic to customers’ needs and care deeply about helping them achieve their goals
• A self-starter; you are confident in an autonomous environment and have the capacity to make informed decisions and guide our customers to success

You Have: 

• 3+ years operational, project management or analytical experience
• Exceptional communications skills 
• Excellent analytical skills and the ability to understand data
• Positive attitude and ability to build strong working relationships with others

Why Work at Vumedi:

• Career changing opportunity to help build a healthcare startup with an exponentially growing viewership
• Make a direct impact in the growth of the company
• Be a part of a company that is beloved by doctors and improves patient care every day

This is a hybrid role, working 3 days a week (Monday, Wednesday, and Friday) in our Minneapolis office.

Learn more about Vumedi