The Role
Own the customer success lifecycle from onboarding through retention, coordinating follow-ups, check-ins, and issue resolution across sales, accounting, and product. Build scalable customer success systems and processes in an ambiguous environment, monitor progress, and proactively identify risks. The role requires strong ownership, communication skills, and the ability to manage complex processes with minimal supervision.
Summary Generated by Built In
About the Role
Requirements
Benefits
We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time.
What You'll Do- Own the customer onboarding-to-retention workflow
- Direct follow-ups and check-ins to catch and solve problems early
- Coordinate across sales, accounting, and product as issues arise
- Build the systems and processes as you go — this role isn't fully defined yet
- Report progress and flag issues before they become bigger problems
Requirements
Who you are
- 10-15 years of experience managing people or complex processes
- A track record of taking on responsibility without needing close supervision
- Comfortable working through ambiguity and building structure where none exists
- Excellent written and spoken English
- A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles
Benefits
We offer:
- Open to candidates in Latin America or Europe
- Salary: $2500–$3500 USD/month (based on experience)
- 100% Remote
Skills Required
- 10-15 years of experience managing people or complex processes
- Ability to take on responsibility without close supervision
- Comfort working through ambiguity and building structure from scratch
- Excellent written and spoken English
- Career history showing sustained interest in customer success or similar work
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The Company
What We Do
Smart Apartment Data is a provider of comprehensive multifamily apartment data, analytics, and market research designed to help industry professionals make informed business decisions.
