What you'll do:
- Ensure a seamless customer experience by reviewing and validating customer purchase orders for accuracy and completeness
- Enter and manage customer orders while developing a strong understanding of order workflows, systems, and downstream impacts
- Reconcile and verify customer payments, proactively resolving discrepancies to keep orders moving forward
- Act as a central liaison across departments, ensuring customer needs, questions, and issues are clearly communicated and escalated when needed
- Maintain accurate and up‑to‑date customer records in collaboration with the Customer Service Coordinator to support data integrity and reporting
- Manage incoming customer inquiries, assessing urgency and routing requests efficiently to the appropriate internal teams
- Deliver responsive, professional support via phone and email, partnering with customers to answer questions and resolve concerns effectively
- Contribute to team performance by supporting and tracking key service metrics
- Take on additional responsibilities as needed to support team initiatives and continuous improvement efforts
What it takes:
- High school diploma or equivalent; additional education or training is a plus
- 1–2 years of customer service, client support, or related experience, with a passion for helping customers succeed
- Strong attention to detail and pride in delivering accurate, high‑quality work
- Customer‑focused mindset with a genuine interest in building positive, professional relationships
- Sound judgment and decision‑making skills, with the ability to navigate situations thoughtfully and confidently
- Clear, open communication style with a commitment to transparency and teamwork
- Comfortable using Microsoft Office tools and learning new technologies quickly
- Professional, friendly phone presence with the ability to speak clearly and confidently with customers
- Ability to multitask effectively in a fast‑paced environment while maintaining a high level of accuracy
- Comfortable adapting to new systems, processes, and programs as the business grows
- Strong problem‑solving skills, with the ability to troubleshoot issues and think creatively to reach solutions
- Resourceful and collaborative—knowing how to leverage tools, documentation, and teammates to resolve customer needs
- Proficient in computer usage with accurate typing skills (40+ wpm) to support efficient customer interactions
Bonus points:
- College degree
- Customer Service experience in a manufacturing environment
- Experience working in a fast-paced, dynamic environment
- Experience working in a team-centric, pool concept environment
What's in it for you?
- We offer a competitive salary and annual bonus opportunity
- In addition, we offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive 3 weeks of PTO + Wellness Hours + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
Skills Required
- High School Diploma or equivalent
- 1-2 years of related Customer Service experience
- Attention to Detail
- Customer and Client Focused
- Decision-Making/Judgement
- Open Communication/Transparency
- Proficient in Microsoft products
- Pleasant phone voice and clarity in speech
- Ability to perform multiple functions simultaneously
- Adaptability to new systems and programs
- Strong attention to detail and troubleshooting skills
- Creative problem-solving ability
- Proficient using a computer, able to type 40 wpm
Protolabs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protolabs and has not been reviewed or approved by Protolabs.
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Healthcare Strength — Medical, dental, and vision options are broadly available and described as good to excellent. Additional protections like short- and long-term disability and life insurance bolster the overall package.
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Leave & Time Off Breadth — A starting PTO allotment plus paid holidays, along with added wellness and volunteer time, is emphasized, with some roles noting PTO growth over tenure. Paid caregiver leave appears in postings and supports flexibility for life events.
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Retirement Support — A 401(k) with company match and immediate vesting is offered, supporting long-term savings. This foundation is frequently cited alongside core financial benefits as a strong element of total rewards.
Protolabs Insights
What We Do
Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle. 3D Printing Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time. CNC Machining We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market. Sheet Metal Fabrication Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing. Injection Molding Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.
