Protolabs

Customer Success Partner

Reposted 2 Days Ago

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Maple Plain, MN, USA

Hybrid

Junior

3D Printing • Other

The Role

The Customer Success Partner ensures excellent service to customers, manages orders and payments, and acts as a liaison between departments to resolve customer inquiries.

Summary Generated by Built In

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join our team as a Customer Success Partner!

This role has a five day/week on-site expectation through training. After training it is a fixed hybrid role (Tues-Thurs in office in Maple Plain, MN; Mon, Fri remote).

The Customer Success Partner is at the heart of the Protolabs customer experience, ensuring every interaction is effortless, informed, and value‑driven. This role supports customers and internal stakeholders by delivering timely, high‑quality service through phone and email while proactively completing operational tasks that keep our teams aligned and our processes running smoothly. Customer Success Partners are empowered problem‑solvers who help customers move from idea to production with confidence.

2 Open shifts:

Monday-Friday: 11:30am-7:30pm (includes a $2.40/hour shift differential)

Monday-Friday: 9:30am-5:30pm (no shift differential)

What you'll do:

Ensure a seamless customer experience by reviewing and validating customer purchase orders for accuracy and completeness
Enter and manage customer orders while developing a strong understanding of order workflows, systems, and downstream impacts
Reconcile and verify customer payments, proactively resolving discrepancies to keep orders moving forward
Act as a central liaison across departments, ensuring customer needs, questions, and issues are clearly communicated and escalated when needed
Maintain accurate and up‑to‑date customer records in collaboration with the Customer Service Coordinator to support data integrity and reporting
Manage incoming customer inquiries, assessing urgency and routing requests efficiently to the appropriate internal teams
Deliver responsive, professional support via phone and email, partnering with customers to answer questions and resolve concerns effectively
Contribute to team performance by supporting and tracking key service metrics
Take on additional responsibilities as needed to support team initiatives and continuous improvement efforts

What it takes:

High school diploma or equivalent; additional education or training is a plus

1–2 years of customer service, client support, or related experience, with a passion for helping customers succeed

Strong attention to detail and pride in delivering accurate, high‑quality work

Customer‑focused mindset with a genuine interest in building positive, professional relationships

Sound judgment and decision‑making skills, with the ability to navigate situations thoughtfully and confidently

Clear, open communication style with a commitment to transparency and teamwork

Comfortable using Microsoft Office tools and learning new technologies quickly

Professional, friendly phone presence with the ability to speak clearly and confidently with customers

Ability to multitask effectively in a fast‑paced environment while maintaining a high level of accuracy

Comfortable adapting to new systems, processes, and programs as the business grows

Strong problem‑solving skills, with the ability to troubleshoot issues and think creatively to reach solutions

Resourceful and collaborative—knowing how to leverage tools, documentation, and teammates to resolve customer needs

Proficient in computer usage with accurate typing skills (40+ wpm) to support efficient customer interactions

Bonus points:

College degree
Customer Service experience in a manufacturing environment
Experience working in a fast-paced, dynamic environment
Experience working in a team-centric, pool concept environment

What's in it for you?

We offer a competitive salary and annual bonus opportunity
In addition, we offer amazing benefits including but not limited to:
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive 3 weeks of PTO + Wellness Hours + Holiday Pay + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a 15% discounted rate
Matching grants through Protolabs foundation
And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.

Top Skills

Microsoft Products

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The Company

HQ: Maple Plain, MN

1,085 Employees

What We Do

Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle. 3D Printing Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time. CNC Machining We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market. Sheet Metal Fabrication Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing. Injection Molding Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.