Customer Success Partner (Chinese-speaking)

POSITION SUMMARY
Support Sales Representatives with strategic Chinese-speaking customers, align on goals, cultivate trust-based relationships, balance sales and service activities, understand customer needs, retain success metrics, enhance satisfaction, resolve issues, and coordinate cross-functional teams.

Who we are

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Working location: Bangkok, Thailand OR Ho Chi Minh City, Vietnam

Key Responsibilities

1. Trusted Partnership:

• Collaborate closely with Sales Representatives, providing them with the support needed in handling strategic Chinese-speaking customers.
• Ensure internal alignment on customer’s goals and marketing strategies.
• Cultivate long-term, trust-based relationships with our valued customers, to maximize growth & positive logistics experiences.
• Effectively manage your time and priorities to balance sales and customer service activities.

2. Customer Centricity and Issue Resolution:

• Understand Chinese-speaking customer needs in a way that relevant to Maersk products and solutions to offer optimal support.
• Retain existing customer success metrics as directed.
• Collaborate smooth implementation, execution, and enhance customer satisfaction.
• Address any customer pain points promptly.
• Timely resolve issues by leveraging cross functional teams.

3. Commercial Process Management:

• Cross-functional Coordination: Collaborate with various departments such as Customer Service, Products, Legal, and Finance to ensure seamless service delivery.
• Serve as a liaison between the company and Chinese-speaking clients, ensuring clear and effective communication on operational related matters.

Critical Competencies

• At least 03 years' professional working experience at similar position(s) in the logistics industry
• Familiarity with transportation & logistics product features and benefits.
• Language Proficiency: Professional English level AND professional Chinese level AND Native Vietnamese/Thais level
• Customer-Centric Approach: Understand and address customer needs.
• Presentation and Excel skills: Ability to convey complex information clearly.
• Influencing and Stakeholder Management: Comfortable working across multiple departments in a deadline-driven environment.
• Process-oriented mindset.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Problem-solving skills: Ability to efficiently analyze and address challenges with a proactive approach, demonstrating critical thinking, self-reliance, and effective teamwork.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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