Customer Success & Operations Manager at Insurtech Insights

Insurtech Insights (part of United Media, https://www.united-media.com/) brings together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of Insurance, as well as forge long-lasting partnerships and client relationships.  We are a start-up on a growth journey that helps leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for Insurance and Insurance Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of Insurance, as well as forge long-lasting partnerships and client relationships. 

1. Manage the operations team in organising international conferences.
2. Facilitate seamless collaboration with all departments involved.
3. Budgeting tasks and identifying cost-optimization strategies.

1. Supplier Research and Management
   • Source, compare, and find the best suppliers for various event needs.
   • Conduct thorough research to identify potential suppliers for add-ons, branding materials, and other event requirements.
   • Negotiate contracts and terms with suppliers to ensure cost-effectiveness and high-quality services.
   • Maintain positive relationships with suppliers, addressing any issues or concerns.
   • Budget review and management to ensure all changes are raised ahead of time.  
2. Event Planning
   
   • Planning sponsored VIP events, lunches, dinners, and after-hours activities.
   • Coordinating with venue staff to ensure all logistical details are in place.
   • Provide on-site support during events, ensuring everything runs smoothly.
3. Internal Team Support:
   • Keep track and condense internal team queries.
     Maintain inventory tracking and regularly update event inventory sheets.
     Monitor Notion updates and ensure accurate reflection on the sponsor portal.
4. Others:
   • Quality check of design aspects such as banners, signage, brochure and other promotional materials

• Bachelor's degree in Business Administration, Event Management, Marketing or a related field.
• Experience/knowledge in event planning, client management, or supplier research.
• Strong organisational, multitasking abilities and detail-focused. 
• Excellent communication interpersonal and negotiation skills.
• Ability to work independently and collaboratively within a team.
• Experience with graphic design software such as photoshop, indesign, illustrator is a plus.

Flexible

Monday - Friday we work from our office and do not offer remote work.