At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Do you thrive in roles where you wear many hats—strategy, customer success, operations, and innovation?
Packcity Japan, part of Quadient’s global network, is seeking a Customer Success / Operations Director to lead and transform our smart locker business (PUDO) into a profit-driving powerhouse.
Job DescriptionThis is a high-impact leadership role where you’ll own operations end-to-end, optimize KPIs, and spearhead projects that redefine parcel delivery in Japan. You’ll collaborate with global teams, inspire local talent, and ensure excellence across service, quality, and financial performance.
Your Mission
- Drive operational excellence and customer satisfaction
- Manage installations, service operations, and product delivery
- Lead cross-functional projects and stakeholder relationships
- Optimize costs and contribute to profitable growth
- Build and develop high-performing teams
What You Bring
- Entrepreneurial mindset with 10+ years in operational leadership
- Proven success in people management and strategic development
- Strong analytical and decision-making skills
- Native-level Japanese & business-level English
- Industry experience in logistics, retail, or related sectors
Why You’ll Love It
- Impact & Autonomy: Your decisions shape the business
- Innovation & Growth: Work in a fast-paced, global environment
- Versatility: A role for those who thrive on variety and challenge
Ready to take ownership and make a difference? Apply now and help us redefine parcel delivery in Japan.
Additional Information#LI-PM1
Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
What We Do
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Because connections matter.
