Customer Success Operations Coordinator

Company Description

Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist- and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. We do this by providing consumers with the knowledge and research they need to make informed decisions they can feel confident in, so they can get back to doing the things they care about most.

Forbes Marketplace is looking for a full-time Customer Success Operations Coordinator.
This is an entry-level business development role, reporting to the Customer Success
Coordinator and supporting the wider commercial teams in identifying, executing, and
optimizing campaigns across our Health portfolio and partners.

Job Description

RESPONSIBILITIES:
Manage and update internal databases and tracking tools that are used by the wider
Customer Success team
Work with Production team to create our advertiser’s promotional placements to be
published on Forbes Health properties
Support Business Development team in onboarding and executing new customer
initiatives
Manage collection of creative assets, tracking, and ad verification from
clients/agency contacts and coordinate with Customer Success team
Audit existing partner placements to optimize performance and monetization and to
drive revenue growth
Project manage and coordinate with internal teams on all necessary elements for
campaign execution
Work with internal teams on billing reconciliation and revenue tracking/forecasting

REQUIREMENTS:
Customer experience advocate with an entrepreneurial spirit who thrives in a team,
goal-oriented environment
2+ years of proven digital advertising and/or affiliate marketing experience
Familiarity with various affiliate platforms such as Impact, ShareASale, CJ, Rakuten,
a plus
Exceptional communication and organizational skills
Ability to manage stress well and juggle multiple account challenges at once
Extremely detail oriented
Fluent in Microsoft Word, Excel, and PowerPoint
Experience in WordPress, a plus

Perks:
● Day off on the 3rd Friday of every month (one long weekend each month)
● Monthly Wellness Reimbursement Program to promote health well-being
● Monthly Office Commutation Reimbursement Program
● Paid paternity and maternity leaves
● Group Medical Insurance
● Group Term Life Insurance (2.5X of the CTC)
● Group Personal Accident Insurance (3 X of the CTC)

Qualifications

Any bachelor degree

Additional Information

All your information will be kept confidential according to EEO guidelines.