Nasoft is hiring for Makaseb, a specialized E-commerce and Digital Marketing company serving the Gulf markets. Join a dynamic and innovative team shaping the future of digital commerce across the region.
We’re looking for a Customer Success & Onboarding Specialist to help new customers successfully adopt and activate the platform through smooth onboarding, workflow setup, and AI automation activation.
Job Responsibilities:
•Guide customers through the onboarding journey step-by-step
• Support customers in connecting WhatsApp Business API and communication channels
• Assist in configuring workflows, automations, and AI agents
• Understand customer business needs and recommend suitable use cases
• Conduct onboarding calls, demos, and training sessions
• Ensure customers achieve value from the platform as quickly as possible
• Follow up during trial and early adoption stages
• Monitor customer engagement and identify onboarding challenges
• Coordinate with internal teams to resolve setup and technical issues
• Gather customer feedback and support continuous product improvement
• Collaborate closely with Product, Engineering, and Growth teams
Requirements
• Bachelor’s degree in Business Administration, Marketing, Information Systems, or any related field
• 1–3 years of experience in Customer Success, Account Management, SaaS Support, or Customer Onboarding
• Experience working with SaaS platforms or CRM systems
• Strong communication and client management skills
• Ability to understand customer needs, workflows, and business processes
• Experience conducting online demos, onboarding sessions, or client training
• Familiarity with WhatsApp Business platforms or automation tools is a plus
• Basic understanding of AI tools and automation concepts is preferred
• Customer-focused mindset with strong problem-solving and coordination skills
Benefits
Working Conditions & Benefits:
- Working days: 5 days (From Sunday to Thursday).
- Working Hours: 9 hours (9:00 AM – 6:00 PM), including a 1-hour break.
- Hybrid work model.
- Social Insurance.
- Professional growth and learning opportunities.
- Gym Subscription Discount.
Skills Required
- Bachelor's degree in Business Administration, Marketing, Information Systems, or related field
- 1-3 years of experience in Customer Success, Account Management, SaaS Support, or Customer Onboarding
- Experience working with SaaS platforms or CRM systems
- Strong communication and client management skills
- Ability to understand customer needs, workflows, and business processes
- Experience conducting online demos, onboarding sessions, or client training
- Familiarity with WhatsApp Business platforms or automation tools
- Basic understanding of AI tools and automation concepts
- Customer-focused mindset with strong problem-solving and coordination skills
What We Do
Nasoft.eg is an Egyptian HR services firm that specializes in recruitment, outsourcing, and human resources management. Their mission is to help companies achieve recruitment goals efficiently by connecting businesses with top talent through specialized hiring services and modern technology. They focus on technical, functional, and administrative roles to help organizations build scalable teams and enhance their competitiveness in the market.
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