A leading export African beverage business is looking for a Senior Customer Success Manager to combines strategic leadership with hands-on account management. Working on a hybrid basis from the Somerset West office (3 days per week), you will define how their partners and trade customers experience their brands across the continent. This is a multifaceted position requiring equal parts commercial strategy, marketing creativity, and operational rigour.
You will personally manage onboarding and engagement for key accounts while coordinating wider account management teams to ensure a consistent experience across all markets.
Own the customer success function across all markets, establishing a consistent rhythm covering onboarding, regular reviews, renewals, and escalations.
Translate group strategy into market-level execution, tracking account health and engagement to ensure strong relationship growth.
Develop and manage a group campaign calendar, planning and executing customer-facing initiatives including trade activations, loyalty, and education.
Design and produce marketing collateral, including copy and creative direction for email, print, and digital channels.
Personally manage a portfolio of key accounts, conducting end-to-end onboarding and engagement to drive retention and portfolio share.
Coordinate distributed account manager teams, setting priorities, establishing cadence, and ensuring quality standards are met across territories.
Maintain accurate partner records and activity data within the platform to demonstrate impact and track performance.
Requirements
Proven commercial experience in customer success or account management, ideally within the beverage, FMCG, or hospitality sectors.
Demonstrable experience managing end-to-end campaigns across multiple markets or accounts.
Hands-on marketing and design capability, with the ability to concept, write, and produce polished collateral.
Experience running email or mail campaigns using campaign software (e.g., Mailchimp, ActiveCampaign, HubSpot).
Experience coordinating or leading distributed teams.
Proficiency in using data platforms to track account health and report on performance.
Excellent written and verbal communication skills in English.
Strong organisational and project-management skills.
Based in Somerset West or Cape Town.
Willingness to travel frequently across markets.
Knowledge of or passion for the wine, spirits, or wider beverage industry (a recognised wine/spirits qualification is an advantage).
Experience in hospitality, tourism, or beverage distribution.
Familiarity with video creation, graphic design, or content tools.
Experience working across African or emerging markets.
Benefits
The opportunity to shape customer success for a growing, pan-African beverage business.
A creative, varied role at the intersection of customer success, campaigns, and marketing.
Exposure to outstanding producers, brands, and stories from South Africa and beyond.
A dynamic, supportive team and a brand with genuine purpose.
Hybrid (3 days in-office in Somerset West)
Permanent
Medical aid
Skills Required
- Proven commercial experience in customer success or account management
- Experience within the beverage, FMCG, or hospitality sectors
- Demonstrable experience managing end-to-end campaigns across multiple markets or accounts
- Hands-on marketing and design capability, able to concept, write, and produce polished collateral
- Experience running email or mail campaigns using campaign software (e.g., Mailchimp, ActiveCampaign, HubSpot)
- Experience coordinating or leading distributed account teams
- Proficiency in using data platforms to track account health and report on performance
- Excellent written and verbal communication skills in English
- Strong organisational and project-management skills
- Based in Somerset West or Cape Town (hybrid: 3 days per week)
- Willingness to travel frequently across markets
What We Do
RecruitMyMom is a South African recruitment agency specializing in placing skilled women, particularly professional mothers, in permanent, contract, freelance, and fractional roles. They connect local and global businesses with top-tier talent and focus on the economic empowerment of women.
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