The Role
Manage a portfolio of 40+ mid-market SaaS customers, lead onboarding and training, provide ongoing support, track usage and account health in Gainsight, collect feedback for product, drive expansion with Sales, and ensure strong customer adoption and outcomes.
Summary Generated by Built In
Zuddl is the unified events platform that gives B2B marketing teams complete ownership of their brand, their data, and their pipeline impact — across conferences, field events, webinars, and trade shows. Instead of duct-taping point solutions together or waiting on agencies and web dev queues, teams at Figma, CrowdStrike. Iterable, and Grafana Labs use Zuddl to design pixel-perfect event experiences, launch programs in minutes, and prove revenue impact back to the business — all from one platform they actually control.
•Manage a portfolio (40+ accounts) of mid-market customers and execute on key objectives across the entire portfolio
•Facilitate world-class onboarding and product training for new customers and develop trusted, lasting relationships with them
•Offer ongoing dedicated support to the accounts you manage
•Track the usage statistics of the client and derive actionable insights to capture wallet share.
•Collate customer feedback and communicate this to the product team
•Work with our product engineers to make Zuddl easier to use
•Work closely with the Sales team to drive the growth within accounts
•Work closely with cross-functional teams to ensure a smooth experience for both internal and external stakeholders
•Identify opportunities for networking, referrals, and expansion within accounts
•Demonstrate an expert-level understanding of the Zuddl platform and know all of the ways it can best support a customer's event
•Leverage data-driven and analytical approaches to identify customer experience gaps and promote a deeper understanding of our users
•Monitor the customer usage of the platform after their first event and seek ways to maintain optimal usage
•Manage and track the health of your accounts through Gainsight and other tools
Qualifications
•3 years + of experience in Account Management, Customer Success within a SaaS company
•Managed clients in the US region and willing to work in US time zone (PST)
•Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals
•Tech Savvy - loves software, and tech and is excited to learn new software
•Ability to teach yourself new skills and competencies, and find answers yourself
•Excellent presentation and public speaking abilities
•Great problem-solving abilities - assess all options before making a decision
•Exceptional organization skills - you're used to juggling multiple priorities
- Competitive compensation
- Employee Friendly ESOPs
- Remote Working
- Flexible Leave Program
- Home Workstation Setup
- A culture built on trust, transparency, and integrity
- Ground floor opportunity at a fast-growing series A startup
Skills Required
- 3+ years of experience in Account Management or Customer Success within a SaaS company
- Managed clients in the US region and willing to work US time zone (PST)
- Fluent English with outstanding written and verbal communication skills
- Tech savvy and excited to learn new software
- Ability to self-teach new skills and find answers independently
- Excellent presentation and public speaking abilities
- Strong problem-solving abilities
- Exceptional organization skills and ability to juggle multiple priorities
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The Company
What We Do
Zuddl is a unified events and webinars platform, which helps B2B event marketers simplify their event tech stack. Instead of using 8-10 different tools and platforms for running one event end to end, use Zuddl to manage your in-person, virtual and hybrid event programs and webinars from one platform. Zuddl is trusted by companies like Stack Commerce, Rocket Lane, ServiceNow, Storyblok, Mindtickle, Cloudsmith, Expensify, Partnership Leaders, United Nations, NAMIC, HBA, NASSCOM, Google, Microsoft, Kellogg’s amongst others to help them unify their event stack
